Customer Success Manager

Taboola; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading advertising company in Berlin seeks a Customer Success Manager to onboard and manage enterprise advertisers. The ideal candidate will have 5+ years in client management, fluency in German, and strong relationship management skills. You will focus on driving advertiser success, collaborating with cross-functional teams, and optimizing campaign results. This role offers competitive salary, global career opportunities, and a supportive work environment.

Leistungen

Global career opportunities

Competitive salary

Generous benefits

Collaborative work culture

Qualifikationen

• 5+ years of experience in client and agency-facing roles within the digital media space.
• Experience in Performance Marketing is a plus.
• Proven ability to work collaboratively within a high-performing team.

Aufgaben

• Understand the company's platform capabilities and values.
• Build rapport and deliver outstanding service to agency partners.
• Monitor and analyze metrics to optimize results.

Kenntnisse

Fluent German

Client management

Agency-facing roles

Performance Marketing

Relationship management

Communication skills

Critical thinking

Task prioritization

Collaboration

Jobbeschreibung

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Realize your potential by joining the leading performance-driven advertising company!

As an Customer Success Manager (Agency) in Berlin, you will be responsible for onboarding, strategizing, and managing all new enterprise advertisers through Big6 media agencies. Your goal is to provide top-tier customer service to maintain and grow partnerships with a strategic and commercial mindset.

To succeed in this role, you need:

• Fluent, native, bilingual, or at least professional German language skills
• 5+ years of experience in client and agency-facing roles within the digital media space
• Experience in Performance Marketing is a plus
• Excellent relationship management and customer service skills
• Exceptional communication skills
• Strong critical thinking abilities
• Ability to prioritize and manage tasks effectively in a fast-paced environment
• Proven ability to work collaboratively within a high-performing team to meet quarterly revenue targets

How you’ll make an impact:

As an Advertising Account Manager (Agency), you will:

• Understand Taboola’s platform capabilities and the value proposition for each advertiser
• Build rapport, deliver outstanding service, and grow relationships with new agency partners
• Take a hands-on approach to campaign setups, reporting, and invoicing with agency partners
• Collaborate closely with the sales team to develop strategies for advertiser success and retention
• Work results-driven with the Taboola Ad Ops team
• Clearly understand client objectives to identify opportunities and upsell effectively
• Monitor and analyze metrics to optimize and improve results proactively
• Assist agency partners in achieving goals and scaling on our platform, strengthening trust and confidence in Taboola
• Identify and develop best practices by vertical, KPI, etc.
• Communicate clearly and collaborate effectively with cross-functional teams

What we offer:

• Global career opportunities, competitive salary, and generous benefits
• The chance to build something unique
• Valuable experience in the world’s leading discovery and native advertising platform
• The opportunity to join an ambitious, revenue-driven international team with deep technical knowledge of digital advertising
• A company embracing change with enormous growth potential and a collaborative, valued work environment
• An international, social, and supportive office culture