Customer Success Intern, 6-month (German-Speaker)

Criteo; Düsseldorf; Hybrid; EUR 17.000 - 23.000; Vollzeit

Zusammenfassung

We're Criteo, the Commerce Intelligence Platform, seeking a full-time 6-month internship in Germany (Munich, Düsseldorf or Berlin). You will support the Customer Success team, analyze retailer metrics, and prepare reports and client presentations.

Ideal candidates are enrolled in a Bachelor's or Master's program, fluent in German with professional English, and comfortable working with cross-functional teams in a fast-paced, international environment.

Qualifikationen

• Currently enrolled in a Bachelor's or Master's degree program and available for a full-time, 6-month internship in Germany (Munich, Düsseldorf or Berlin).
• Fluent in German and able to communicate in English in a professional environment.
• Interested in Customer Success, Account Management, Retail Media, eCommerce or AdTech.
• Strong analytical mindset with ability to interpret data and derive insights.
• Organisational skills with attention to detail and ability to manage priorities.
• Comfortable working with cross-functional teams in a fast-paced, international environment.

Aufgaben

• Support the Customer Success team in managing a portfolio of retail eCommerce partners.
• Monitor and analyse retailer performance metrics, identifying trends and insights.
• Prepare business reviews, performance reports and client presentations.
• Help identify opportunities to improve retailer satisfaction, engagement and partnerships.
• Collaborate with Analytics, Demand, Product and Technical teams to execute initiatives.
• Participate in strategic discussions around retailer growth and revenue opportunities.
• Assist with market research, competitive analysis and customer success best practices.
• Contribute to process improvement and operational excellence projects.

Kenntnisse

Analytical mindset

Cross-functional

Detail oriented

German fluency

Ausbildung

Bachelor's or Master's student

Jobbeschreibung

What You'll Do:

• Support the Customer Success team in managing a portfolio of retail eCommerce partners
• Monitor and analyse retailer performance metrics, identifying trends and providing actionable insights to support business growth
• Assist in preparing business reviews, performance reports, and client presentations
• Help identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success
• Collaborate with Analytics, Demand, Product, and Technical teams to ensure successful execution of customer initiatives
• Participate in strategic discussions around retailer growth, adoption of new solutions, and revenue opportunities
• Assist with market research, competitive analysis, and the development of customer success best practices
• Contribute to process improvement projects, documentation, and operational excellence initiatives

Who You Are:

• Currently enrolled in a Bachelor's or Master's degree program and available for a full-time, 6-month internship based in Munich, Düsseldorf, or Berlin
• Fluent in German and comfortable communicating in English in a professional environment
• Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
• Strong analytical mindset with the ability to interpret data and derive meaningful business insights
• Organisational skills with strong attention to detail and the ability to manage multiple priorities
• Comfortable working with cross-functional teams in a fast-paced and international environment

Who We Are:

We're Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer:

• Ways of working - Our hybrid model blends home with in-office experiences, making space for both.
• Grow with us - Learning, mentorship & career development programs.
• Your wellbeing matters - Health benefits, wellness perks & mental health support.
• A team that cares - Diverse, inclusive, and globally connected.
• Fair pay & perks - Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
• Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.