Entrepreneur in Residence Intern - Customer Success (m/f/d)

GoKarla GmbH; Berlin; Vor Ort; EUR 10.000 - 13.000; Vollzeit

Benefits dieser Stelle

Direct collaboration with founders

Ownership of responsibilities from day one

Flexible working conditions

Modern office in Berlin-Mitte

Insights into the Berlin startup ecosystem

Zusammenfassung

A growing SaaS startup in Berlin is seeking an Entrepreneur in Residence Intern. This role allows you to gain hands-on experience in customer success, product growth, and strategic initiatives. You will support the development of onboarding processes, gather customer feedback, and identify upselling opportunities. Ideal candidates are currently studying or have recently graduated in relevant fields, possess proficiency in German and English, and have an analytical mindset. Join us and learn directly from founders and the product team.

Qualifikationen

• Currently pursuing or recently completed studies in Business, Management, Tech, or a related field.
• Fluent in German and English is mandatory.
• Enjoy working with customer data and feedback.

Aufgaben

• Support developing and rolling out onboarding processes for customers.
• Take ownership of strategic initiatives to bridge product and marketing.
• Collect and analyze customer feedback for actionable insights.
• Work on strategies to enhance Customer Lifetime Value and reduce churn.
• Identify opportunities with existing customers and drive upsell conversions.
• Assist in automating onboarding and customer success workflows.

Kenntnisse

Proficiency in German

Proficiency in English

Analytical mindset

Proactive problem-solving

Interest in SaaS

Interest in e-commerce

Interest in customer experience

Ausbildung

Currently studying or recent graduate in Business, Management, Tech, or related field

Tools

Figma

n8n

Zapier

Jobbeschreibung

About Us

At Karla, we transform the post-purchase experience into a brand’s #1 retention channel. With smart delivery transparency, proactive communication, and automated claims handling, we help D2C brands boost customer retention, unlock upsell potential, and reduce support costs. We are now looking for an Entrepreneur in Residence Intern to join our fast-growing team and work directly at the intersection of Product, Customer Success, and Growth. If you want to learn how to scale a SaaS startup hands-on, this role is for you.

About the Role

Start: asap
Location: Berlin
Duration: 4-6 months, full-time

• Customer Success Management: Support in developing and rolling out onboarding processes, conduct check-ins, and help ensure customer satisfaction & adoption.
• Product Success & Growth Projects: Take ownership of strategic initiatives that bridge customer success, product, and marketing — designing, testing, and rolling out scalable improvements to drive user adoption and retention.
• Feedback Management: Collect, structure, and synthesize customer feedback into actionable insights for the product team.
• Customer Retention: Work on strategies to expand accounts, boost Customer Lifetime Value, and actively reduce churn.
• Sales with existing customers: Identify opportunities & pain points, match them with Karla modules, prepare demos, and help drive upsell conversions.
• Automation: Support in automating onboarding and customer success processes to make our workflows more scalable and efficient.

About You

• You’re currently studying or just finished (Business, Management, Tech, or related field) and looking for hands‑on startup experience.
• Proficiency in German & English is mandatory.
• Analytical mindset – you enjoy working with customer data and feedback.
• A proactive, solution‑oriented way of working and motivation to learn fast.
• Growth mindset and the motivation to put new ideas into practice.
• Interest in SaaS, e‑commerce, and customer experience.

Bonus points for:

• Experience with Figma
• Experience with n8n and/or Zapier

The Benefits

• A steep learning curve at the interface of Product, Customer Success & Growth.
• Direct collaboration with the founders and product team.
• Ownership and responsibility from day one.
• Flexible working conditions tailored to personal preferences and life circumstances.
• A modern office in Berlin-Mitte with the team.
• Insights into the Berlin startup ecosystem and exposure to top D2C brands.