Customer Success Intern, 6-month (German-Speaker)

Criteo; Berlin; Hybrid; EUR 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Mentorship & career development

Health & wellbeing benefits

Competitive internship compensation

Zusammenfassung

We are seeking a Customer Success Intern at Criteo to support the Customer Success team in managing and growing relationships with retail eCommerce partners across the DACH region. You will gain hands-on experience in client success, retail media, analytics, and partnership management while collaborating with Sales, Analytics, Operations, Product, and Technical Solutions.

Based in Germany (Munich, Düsseldorf, or Berlin), the internship offers exposure to cross-functional teams in a fast-paced

Qualifikationen

• Fluent in German and comfortable communicating in English in a professional environment.
• Strong analytical mindset with the ability to interpret data and derive meaningful insights.
• Organisational skills with strong attention to detail and the ability to manage multiple priorities.

Aufgaben

• Support a portfolio of retail eCommerce partners in the DACH region.
• Monitor and analyse retailer performance metrics, identifying trends and providing actionable insights.
• Assist in preparing business reviews, performance reports, and client presentations.
• Help identify opportunities to improve retailer satisfaction and long-term partnership success.
• Collaborate with Analytics, Demand, Product, and Technical teams to execute customer initiatives.
• Participate in strategic discussions around retailer growth and revenue opportunities.
• Assist with market research, competitive analysis, and development of customer success best practices.
• Contribute to process improvement projects and operational excellence initiatives.

Kenntnisse

German fluency

Analytical mindset

Organizational skills

Cross-functional teamwork

Communication in English

Ausbildung

Bachelor's or Master's degree program

Jobbeschreibung

What You'll Do:

As a Customer Success Intern, you will support our Customer Success team in managing and growing relationships with retail eCommerce partners across the DACH region. During your internship, you will gain hands‑on experience in client success, retail media, business analytics, and partnership management while working closely with cross‑functional teams including Sales, Analytics, Operations, Product, and Technical Solutions.

• Support the Customer Success team in managing a portfolio of retail eCommerce partners
• Monitor and analyse retailer performance metrics, identifying trends and providing actionable insights to support business growth
• Assist in preparing business reviews, performance reports, and client presentations
• Help identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success
• Collaborate with Analytics, Demand, Product, and Technical teams to ensure successful execution of customer initiatives
• Participate in strategic discussions around retailer growth, adoption of new solutions, and revenue opportunities
• Assist with market research, competitive analysis, and the development of customer success best practices
• Contribute to process improvement projects, documentation, and operational excellence initiatives

Who You Are:

• Currently enrolled in a Bachelor's or Master's degree program and available for a full‑time, 6‑month internship based in Munich, Düsseldorf, or Berlin
• Fluent in German and comfortable communicating in English in a professional environment
• Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
• Strong analytical mindset with the ability to interpret data and derive meaningful business insights
• Organisational skills with strong attention to detail and the ability to manage multiple priorities
• Comfortable working with cross‑functional teams in a fast‑paced and international environment

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!

Who We Are:

We're Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward‑thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non‑job-related factors or legally protected characteristics.

What We Offer:

• Ways of working – Our hybrid model blends home with in‑office experiences, making space for both.
• Grow with us – Learning, mentorship & career development programs.
• Your wellbeing matters – Health benefits, wellness perks & mental health support.
• A team that cares – Diverse, inclusive, and globally connected.
• Fair pay & perks – Attractive salary, with performance‑based rewards and family‑friendly policies, plus the potential for equity depending on role and level.

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.