Customer Success Expert (m/f/d)

Nanoscribe GmbH; Eggenstein-Leopoldshafen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in microfabrication is seeking a Customer Success Expert to join their Karlsruhe team. Candidates should have a strong technical background, preferably with experience in microfabrication and 3D printing. This role involves training customers, demonstrating products, and creating support materials. The company offers a supportive work culture with several attractive benefits including performance-related pay and 30 days vacation.

Leistungen

Performance-related pay with bonuses

Pension allowance

30 days vacation

State-of-the-art workplace

Fitness network subsidy

Employee discounts

Individual training measures

Qualifikationen

• Successfully completed master studies in a technical or engineering background.
• Strong laboratory experience, ideally in microfabrication with 3D printing.
• Fluent in scientific English communication.
• Skilled in presenting and transferring knowledge.
• Excellent analytical and problem-solving skills.

Aufgaben

• Demonstrate printer capabilities to academia and industry prospects.
• Execute and consult on print projects.
• Train customers via e-mail and remote sessions.
• Create and optimize product-related content for support.
• Gather and document feedback for product improvement.

Kenntnisse

Laboratory experience in microfabrication

Fluent in written and spoken English

Presentation skills

Analytical problem-solving skills

Graphic design skills

Ausbildung

Master's degree in a technical or engineering field

PhD (optional)

Jobbeschreibung

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry.

For our office in the Karlsruhe area we are looking for a Customer Success Expert (m/f/d) in full-time.We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry.

For our office in the Karlsruhe area we are looking for a Customer Success Expert (m/f/d) in full-time.

Your profile

• You have successfully completed master studies with atechnical or engineering background (like physics, engineering or life sciences) and you may even have a PhD
• You have strong laboratory experience (ideallyin the area of microfabrication with 3D printing)
• You are fluent in written and spoken English (especially in scientific language) and a good sense of how to communicate effectively across cultures
• You are a skilled presenter and enjoy transferring knowledge
• You have excellent analytical problem-solving skills and are able to organise yourself well even when the workload is high
• A taste for graphic design and thrive for precise and complete technical documentation enables you to provide excellent help material for our users

Job description

You are part of our customer success team, which is the interface between our R&D and our customers with respect to all printing processes and applications. You are an expert for printing with our latest printer generation, the Quantum X platform, and as such you

• Demonstrate the outstanding precision and wide application possibilities of our printers to prospectsin academia and industry.
• Execute print projects to convince our prospects of our technology and become a consultant for checking the feasibility of print projects.
• Train and support our customers via e-mail andremote sessions, either in our demo facility or at the customer site, enabling them to realize their microfabrication ideas with our printers.
• Transfer the latest technologies and processes internally as well as to our users.
• Create and optimize all product related content for our customer support, such as articles for our online help portal, structure library, software release information and training documents.
• Gather and document feedback from customers and field service staff to ever improve our product line and portfolio.
• Administer the demo facility at our Headquarters.

Our offer

At Nanoscribe, highly qualified employees from over 15 countries are working on the future of microfabrication. We are passionate about enabling groundbreaking scientific findings and driving industrial innovation. A good work-life balance is just as important to us as constructive teamwork. We promote team spirit with a variety of team events such as a barbecue on our roof terrace or our New Year's party, where the theme changes.

Our corporate culture is characterized by flat hierarchies, co-determination and constructive, open communication at all levels. With us, you can expect a challenging and varied area of responsibility that offers you a great deal of creative freedom.

We offer you

• Performance-related pay with vacation and Christmas bonuses
• Pension allowance
• 30 days vacation
• A state-of-the-art workplace in the new Zeiss Innovation Hub in front of the KIT CampusNorth
• Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, JobRad leasing, Guudcard, capital-forming benefits or for the canteen
• Employee discounts via the Corporate Benefits program
• Employee development interviews
• Individual training measures

We look forward to receiving your application (letter of motivation, CV and references) stating your salary expectations and possible starting date. Do you have any further questions? Then we look forward to hearing from you.