Customer Success Engineer Prisma Cloud - Germany

Palo Alto Networks; München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Customer Success Engineer to join their Prisma Cloud EMEA team. In this role, you will be pivotal in guiding enterprise customers through their cloud transformation journey, ensuring they maximize their investment in cloud security solutions. With a focus on collaboration and innovation, you'll work closely with customer security teams to implement best practices and address their unique challenges. This is an exciting opportunity to make a significant impact in a fast-paced environment where your expertise will help shape the future of cybersecurity.

Leistungen

FLEXBenefits wellbeing spending account

Mental health resources

Personalized learning opportunities

Diverse and inclusive workplace

Flexible work arrangements

Qualifikationen

• 5+ years in pre-sales, technical support, or consulting roles.
• Strong background in cloud platforms and cybersecurity practices.
• Proven track record in managing customer escalations.

Aufgaben

• Act as a trusted advisor for cloud security solutions.
• Assist customers in implementing integrations and workflows.
• Identify risks and develop mitigation plans.

Kenntnisse

Cloud Security

Customer Success

Technical Support

Project Management

Networking

Scripting (Python, PowerShell)

Kubernetes

Cybersecurity

Ausbildung

Bachelor's Degree in Engineering

Certifications in AWS or Azure

Tools

AWS

GCP

Azure

Terraform

Jenkins

Jobbeschreibung

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Palo Alto Networks is looking for a Customer Success Engineer Prisma Cloud to work in the Prisma Cloud EMEA CSE team, working as consultant for Enterprise Customers. This position will report to the Sr Manager Prisma Cloud EMEA and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

Your Impact

We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions.

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

• Ensure customers are maximizing their return on investment by rapidly implementingand operationalizing Palo Alto Networks solutions to achieve their business and securityobjectives
  
• Assist customers in implementing custom integrations and workflows to ensure PrismaCloud is fully integrated into their security operations center.
  
• Be the first line of defense in solving customer support requests, and coordinating andprioritizing timely resolutions with engineering teams.

• Serve as a customer advocate in influencing product roadmap and improvements.
  
• Coach customers on how to establish and manage their Cloud Security
  
• ChangeManagement/Governance/Center of Excellence programs.
  
• Identify risks to the customer achieving their stated business goals and work with theaccount team to build a risk mitigation plan or escalate as needed.
  
• Develop a comprehensive understanding of typical business challenges faced bycustomers and common objectives to appropriately map Prisma Cloud features andassociated business benefits to address their needs.

Qualifications

Your Experience

• 5+ years relevant work experience in pre-sales, post-sales, technical support, solutionarchitecture, consultant or similar roles desired; strong consulting and project management skillsrequired
• Ability to clearly articulate technical issues to both technical and non-technical audiences,executives and explain their impact on business both internal and external to the organization
• Proven track record of managing customer escalations, balancing customer expectations andnegotiating successful resolutions
• Ability to multi-task and work in a fast-paced environment
• University degree in a relevant field (e.g., Engineering, Computer Science) is preferred.

It is important for you to have a strong background and hands-on experience in at least 2 additional areas besides Cloud Providers:

Cloud Providers

• Proficient with one or more of the following Cloud Platforms: AWS, GCP, Azure, Alibaba, OCI;
• In-depth knowledge & hands-on of Cloud services & components (e.g., EC2, VPC, DNS, Storage, hosted K8s, IAM, permissions);
• One or more certifications on AWS, Azure or Google Cloud preferred.

Cybersecurity

• Knowledge of general security practices and regulatory compliance frameworks (CIS, PCINIST, GDPR etc);
• In-depth knowledge regarding vulnerabilities, endpoint protection, mitigation strategies, CVE’s.

System Administration and Containers

• Experience deploying and operationalizing Kubernetes, containers, and serverless functions;
• Hands-on experience with Linux distributions (RHEL, Debian, Ubuntu, Centos, etc.).

Networking Infrastructure and Security

• Good understanding of Networking concepts and experience with networking devices such asrouters, switches, firewalls, traffic generators, etc.;
• Experience with Security Solutions, Remote VPNs, IPSEC, PKI, TLS, TCP/IP, DLP,
• Authentication Protocols (SAML, LDAP, OIDC, etc.).

Automation

• Hands-on experience with one or more scripting languages such as Python, PowerShell, JavaScript, etc.
• Hands-on experience with API calls and how to use scripting to automate programmatic access.

CI/CD - DevOps

• Hands-on experience with the CI/CD process; terminology and tooling used for it such as Jenkins, Repositories (GH, CSP-related, .. ), Ansible, Terraform etc.

Additional Information

At Palo Alto Networks, everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.