Customer Success Engineer

Cloudi-Fi; Stuttgart; Remote; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Customer Success Manager, der Kunden während der Bereitstellung unterstützt und sicherstellt, dass ihre Erfahrungen mit den Lösungen des Unternehmens reibungslos verlaufen. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden und helfen ihnen, die Vorteile der Produkte optimal zu nutzen. Sie werden auch eng mit dem Produktteam zusammenarbeiten, um spezifische Kundenanforderungen zu kommunizieren. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Aktienoptionen

Flexibles Arbeitsumfeld

Autonomie bei der Arbeit

Kontinuierliche Schulungen

Qualifikationen

• 3-5 Jahre Erfahrung im Kundenservice oder Account Management.
• Technische Kenntnisse in Netzwerksicherheit und Wi-Fi-Technologien.

Aufgaben

• Entwickeln Sie starke Beziehungen zu Kunden und stellen Sie hohe Zufriedenheit sicher.
• Seien Sie die technische Autorität für unsere Lösungen.

Kenntnisse

Kundenbeziehungsmanagement

Technische Problemlösung

Kommunikationsfähigkeiten

Präsentationsfähigkeiten

Projektmanagement

Ausbildung

Bachelorabschluss oder gleichwertig

Tools

Meraki

Fortinet

HP Aruba

Cisco WLC

Jobbeschreibung

Cloudi-Fi is on a mission: To become the Security Gateway to all unidentified devices connecting with Wi-Fi!

Today, over +100 prestigious global brands leverage their Wi-Fi infrastructure with Cloudi-Fi's cloud-based solutions, including leading brands such as Chanel, Dior, Goldman Sachs, Siemens, and Tesla. Our technology helps companies enhance user experience and improve data security.

Our team comprises passionate and creative individuals sharing a vision for improving internet security and connectivity while delivering compliant and scalable solutions to innovative companies.

Hiring Process

1. Technical Test: Your application will be reviewed after completing four short tech case studies (here).
2. People Interview: Culture fit with our People Manager.
3. Technical Interview: Meet a CS Team Member to confirm your expertise.
4. Role-play Interview: Participate in a QBR role-play.
5. Final Interview: Meet our CEO.

For this position, you should be in Germany.

About the Position

You will join the Cloudi-Fi Customer Success team, assisting customers during deployment, providing integration, consulting, training, and post-sales support. You will also relay customer-specific feature requests to the product team.

From engaging during product demos and proof of concept to deployment, you will be crucial in ensuring a successful customer journey.

Responsibilities

• Own and develop strong relationships with customers, ensuring high satisfaction.
• Act as the primary contact and trusted advisor for clients.
• Be the technical authority on our solutions.
• Assist with onboarding, training, and analyzing customer data to improve experience.
• Collaborate internally to enhance customer experience and provide feedback on product features.
• Identify blockers proactively and work with peers to resolve them.
• Conduct recurring reviews with customers.
• Stay updated on emerging technologies.
• Work on debugging and resolving technical issues in Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC.

Technical Competencies

• Web: HTTP protocol
• Security: VPN (IPSEC, GRE), Firewalling, Proxy, DNS
• LAN: network access control, AAA (Radius), DHCP, Captive Portal

Your Profile

• Curious with a desire to learn new technologies.
• Excellent communication skills and a helpful attitude.
• Clear, concise verbal and written communication.
• Experience leading meetings and workshops.
• Effective in person and digital presenter.
• Detail-oriented with the ability to handle multiple projects.
• Adaptable to changing roles and responsibilities.
• 3-5 years of customer-facing experience in CSM, account management, consulting, or client service.
• Native or bilingual in German, fluent in English.

Benefits

• Share in the company's success with stock options.
• Flexible work environment: offices in Greater Paris, coworking spaces, or remote with sponsored equipment. Must be in EMEA.
• Ownership of your missions with autonomy.
• Continuous training and personalized development resources.