Customer Success Engineer

Cloudi-Fi; Köln; Hybrid; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Customer Success Engineer, der Kunden bei der Implementierung von Cloudi-Fi Lösungen unterstützt. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden und sorgen dafür, dass ihre Erfahrungen reibungslos und erfolgreich sind. Sie werden eng mit verschiedenen internen Teams zusammenarbeiten, um kontinuierliche Verbesserungen zu fördern und die Kundenzufriedenheit zu maximieren. Wenn Sie eine Leidenschaft für Technologie haben und gerne mit Menschen arbeiten, ist dies die perfekte Gelegenheit für Sie. Genießen Sie die Flexibilität eines dynamischen Arbeitsumfelds und die Möglichkeit, an spannenden Projekten mitzuarbeiten.

Leistungen

Aktienoptionspaket

Flexibles Arbeitsumfeld

Zugeschnittene Schulungsprogramme

Autonomie über Projekte

Qualifikationen

• 3-5 Jahre Erfahrung im Kundenservice oder Account Management.
• Starke Kommunikationsfähigkeiten in Deutsch und Englisch.

Aufgaben

• Aufbau und Pflege von Kundenbeziehungen zur Sicherstellung der Zufriedenheit.
• Technische Unterstützung während des Onboardings und Trainings.

Kenntnisse

Kundenkommunikation

Technische Problemlösung

Datenanalyse

Verhandlungsgeschick

Teamarbeit

Ausbildung

Bachelor in Informatik oder verwandten Bereichen

Tools

Meraki

Fortinet

HP Aruba

Cisco WLC

Jobbeschreibung

Cloudi-Fi is on a mission : To become the Security Gateway to all unidentified devices connecting with the Wi-Fi!

Today, over +100 prestigious global brands have leveraged their Wi-Fi infrastructure with Cloudi-Fi cloud-based solutions, including leading brands such as Chanel, Dior, Goldman Sachs, Siemens or Tesla. Our technology can help any company to provide a greater user experience to its customers and employees while improving data security.

Our team is composed of passionate and creative individuals sharing a common vision and passion for improving internet security and connectivity for everyone while delivering truly compliant and scalable solutions to the most innovative companies.

HIRING PROCESS

• Technical Test : Your application will be reviewed after you complete the 4 short tech case studies ( here ) only
• People Interview : Culture Fit with our People Manager
• Technical Interview : Meet one of our CS Team Members to confirm your expertise
• Role-play Interview : You will participate in a QBR Role-play
• Final Interview : Meet our CEO

For this position, you should be in Germany

ABOUT THE POSITION

You will join the Cloudi-Fi Customer Success team and assist our customers while deploying Cloudi-Fi solutions. You will provide integration, consulting, training, post-sales specialized services, and support during the customer onboarding process. Additionally, the CSE liaises with the product team to relay customer-specific feature requests.

From engaging with our customers during the product demo phase and setting up the proof of concept to working in production deployment, you will be a crucial part of making our customer user journey successful.

RESPONSIBILITIES

You will own and develop a strong relationship with your customers and ensure a high level of satisfaction :

• Act as the primary point of contact, and trusted advisor for your assigned clients.
• Be the technical authority on our solutions and the trusted advisor of customers.
• Work with the customer and sales team through the onboarding and training phase,
• Analyzing customer data to improve customer experience
• Collaborate internally with the different business units to drive continuous improvement and a superior customer experience
• Provide feedback on key features or product limitations that are inhibiting usage and growth.
• Proactively identify blockers for our customers and collaborate with peers to remove them.
• Facilitate recurring reviews with customers.
• Stay up-to-date with emerging technologies.
• Work on debugging and resolving specific technical issues within various Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC.

TECHNICAL COMPETENCIES

• Web : HTTP protocol
• Security : VPN (IPSEC, GRE), Firewalling, Proxy, DNS
• LAN : network access control, AAA (Radius), DHCP, Captive Portal

YOUR PROFILE

• Curious and a genuine desire to learn new technologies and develop new ideas
• Natural and genuine communication skills and like to help others
• Clear and concise verbal and written communicator
• Proficiency in leading both executive meetings and technical workshops
• Effective communicator and presenter- both in person and over digital platforms
• Thoroughness - Confirmed ability to handle numerous projects at a time while paying strict attention to details
• Ability to adapt to changes in roles and responsibilities;
• Min of 3 to 5 years of customer-facing experience in a CSM function, account management, consulting, or client service role
• Native or bilingual in German , fluent in English

BENEFITS

• Share the company’s success with a competitive stock options package
• Flexible work environment . Offices in Greater Paris, international coworking spaces, or remote experience with sponsored home office equipment. For this position, you should be in the EMEA area.
• Assigned ownership . We fully trust you to have control and autonomy over your missions.
• Continuous Training & Learning . A personalized program with all the tools and resources needed.