Customer Success Engineer

3D Spark; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

3D Spark, a leading SaaS startup in Hamburg, seeks a Customer Success Driver to enhance client satisfaction and onboarding processes. You'll work collaboratively with technical teams to deliver support and training, ensuring a strong relationship with manufacturing clients. Join our innovative environment and make a global impact in the 3D printing industry.

Leistungen

Flexible scheduling

Professional development opportunities

Dynamic and entrepreneurial work environment

Qualifikationen

• Experience working in or with manufacturing companies.
• Professional proficiency in English and German.

Aufgaben

• Onboard new customers to the 3DSpark platform.
• Ensure customer success and retention through excellent service.
• Develop and conduct training sessions for customers.

Kenntnisse

Customer Focused

Interpersonal Skills

Problem-Solving Skills

Detail-Oriented

Technical Knowledge

Ausbildung

Bachelor's or Master's degree in a technical field

Jobbeschreibung

Job Description

Posted on:

July 17, 2024

• About Us: We're 3D Spark, a Hamburg-based B2B SaaS startup founded by scientists from the prestigious Fraunhofer Society. Our mission? To revolutionize industrial manufacturing through cutting-edge software solutions. Over the past year, we've doubled our team and tripled our customer base, automating quoting for Deutsche Bahn, supporting Alstom in saving €15M+ and "democratizing 3D printing" with ZF Friedrichshafen.
  
  

Why Join Us

Rocket-Fueled Growth: Propel your career in a dynamic tech startup that's reshaping the industry.

Global Impact: Contribute to revolutionizing manufacturing processes worldwide with our innovative SaaS platform.

Innovation Hub: Work in an entrepreneurial environment where your ideas shape the future of our company.

Collaborative Spirit: Be part of a tight-knit team, with mentorship from seasoned professionals driving your success.

Your Mission

Customer Champion: Work with sales, business development and marketing to understand the technical requirements of customers, who range from global large companies with 3D printing departments to smaller suppliers offering service manufacturing.

️Onboarding Expert: Onboard new customers to the 3DSpark platform, including modeling customers’ materials, machines, and process steps, and helping them achieve high accuracy in automatic cost, price and carbon footprint calculations.

Customer Success Driver: Ensure customer success and retention by providing excellent service and support.

Technical Point of Contact: Serve as the primary point of contact for all customer technical issues.

Support Specialist: Handle customer service and support tasks, including creating and responding to support tickets, translating these tickets into bug fixes or feature requests, and forwarding them to the development team.

️Training Provider: Develop and conduct training sessions for customers to maximize their understanding and usage of the 3DSpark platform.

Resource Developer: Create and maintain onboarding and support materials, such as FAQs, articles, and video tutorials.

Continuous Improvement: Gather customer feedback and insights and loop this with the software development team to drive continuous improvement of the 3D Spark platform.

What You Bring

Education: Bachelor's or Master's degree in a technical field.

Tech Savvy: Solid knowledge of manufacturing technologies, especially 3D printing.

Industry Experience: Experience working in or with manufacturing companies.

Customer Focused: Strong customer service skills and the ability to work well with colleagues from different departments.

Interpersonal Skills: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Detail-Oriented: Passion for working with numbers and a keen eye for detail.

Problem-Solving Skills: Strong analytical and problem-solving abilities to address complex customer issues effectively.

Training Expertise: Willingness to develop and deliver training programs or workshops.

Software Understanding: The position requires no programming skills but a basic understanding of software development is preferred.

Languages: Professional proficiency in English and German.

Why You'll Love It Here

Personal Growth: Shape new market areas using your unique cultural and linguistic connections.

Professional Development: Work closely with mentors, gaining hands-on skills that propel your career.

Flexibility: Prioritize performance over rigid schedules in a transparent, low-hierarchy culture.

Entrepreneurial Spirit: Take ownership in a vibrant startup atmosphere, reporting directly to our founders.

Ready to Join Us? If you're passionate about customer success and ready to make your mark in a pioneering software startup, we want to hear from you! Submit your resume and a cover letter outlining your interests and how your skills align with our vision.

Women Encouraged to Apply: Research shows that women are less likely to apply for a job if they don't meet all the listed requirements. We value diverse perspectives and believe that your unique skills and experiences can contribute significantly to our team. Therefore, we strongly encourage you to apply if you believe you are well-suited for this position, regardless of whether you meet every listed requirement.