Customer Success Engineer

Cloudi-Fi; Essen; Remote; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Kundenbetreuer, der die Kunden bei der Implementierung ihrer Lösungen unterstützt. In dieser spannenden Rolle werden Sie Teil eines dynamischen Teams, das sich der Verbesserung der Internet-Sicherheit und Konnektivität widmet. Sie sind verantwortlich für die Kundenbetreuung, Schulungen und die Analyse von Daten zur Verbesserung der Benutzererfahrung. Ihre Fähigkeiten in der technischen Beratung und Ihre Kommunikationsstärke werden entscheidend sein, um die Kundenreise erfolgreich zu gestalten. Wenn Sie leidenschaftlich an Technologie interessiert sind und eine bedeutende Rolle in einem zukunftsorientierten Unternehmen spielen möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Aktienoptionen

Flexibles Arbeitsumfeld

Kontinuierliche Schulungen

Personalisierte Entwicklungsprogramme

Qualifikationen

• 3-5 Jahre Erfahrung im Kundenservice oder Account Management.
• Fließend in Deutsch und Englisch, mit starken Kommunikationsfähigkeiten.

Aufgaben

• Aufbau und Pflege starker Kundenbeziehungen zur Sicherstellung der Zufriedenheit.
• Technische Autorität für unsere Lösungen und Unterstützung während der Einarbeitung.

Kenntnisse

Kundenbeziehungsmanagement

Technische Beratung

Datenanalyse

Kommunikationsfähigkeiten

Präsentationstechniken

Ausbildung

Bachelorabschluss oder gleichwertig

Tools

Meraki

Fortinet

HP Aruba

Cisco WLC

Jobbeschreibung

Cloudi-Fi is on a mission: to become the Security Gateway for all unidentified devices connecting to Wi-Fi!

Currently, over +100 prestigious global brands, including Chanel, Dior, Goldman Sachs, Siemens, and Tesla, leverage Cloudi-Fi's cloud-based solutions to enhance their Wi-Fi infrastructure. Our technology helps companies improve user experience and data security for customers and employees.

Our team consists of passionate, creative individuals committed to improving internet security and connectivity, delivering scalable and compliant solutions to innovative companies.

Hiring Process

1. Technical Test: Complete four short tech case studies for application review.
2. People Interview: Culture fit with our People Manager.
3. Technical Interview: Meet with a CS Team Member to confirm expertise.
4. Role-play Interview: Participate in a QBR role-play.
5. Final Interview: Meet our CEO.

Note: For this position, you should be based in Germany.

About the Position

You will join the Cloudi-Fi Customer Success team to assist customers in deploying our solutions. Responsibilities include integration, consulting, training, post-sales services, and support during onboarding. You will also liaise with the product team to relay customer-specific feature requests.

You will be involved from product demos and proof of concept setups to production deployment, playing a key role in ensuring a successful customer journey.

Responsibilities

• Build and maintain strong relationships with customers, ensuring high satisfaction.
• Act as the primary contact and trusted advisor for clients.
• Be the technical authority on our solutions.
• Assist with onboarding and training alongside sales teams.
• Analyze customer data to enhance experience.
• Collaborate internally to improve customer experience.
• Provide feedback on product features and limitations.
• Identify and resolve blockers proactively.
• Conduct recurring reviews with customers.
• Stay updated on emerging technologies.
• Work on debugging and resolving technical issues in Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC.

Technical Competencies

• Web: HTTP protocol
• Security: VPN (IPSEC, GRE), Firewall, Proxy, DNS
• LAN: network access control, AAA (Radius), DHCP, Captive Portal

Your Profile

• Curious with a desire to learn new technologies.
• Excellent communication skills and a helpful attitude.
• Clear and concise in verbal and written communication.
• Experience leading meetings and workshops.
• Effective in presentations both in person and digitally.
• Detail-oriented with the ability to manage multiple projects.
• Flexible to role changes.
• 3-5 years of customer-facing experience in CSM, account management, consulting, or client service roles.
• Native or bilingual in German, fluent in English.

Benefits

• Share in company success with stock options.
• Flexible work environment: offices in Greater Paris, coworking spaces, or remote with sponsored equipment. Position based in the EMEA area.
• Ownership of your responsibilities with autonomy.
• Continuous training and personalized development programs.