Customer Success Engineer

Cloudi-Fi; Berlin; Remote; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Customer Success Manager, der leidenschaftlich daran interessiert ist, Kunden während der Bereitstellung zu unterstützen. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden und spielen eine entscheidende Rolle bei der Sicherstellung einer erfolgreichen Kundenreise. Sie werden technische Autorität über unsere Lösungen und helfen dabei, die Kundenzufriedenheit zu maximieren. Diese Position bietet Ihnen die Möglichkeit, in einem flexiblen Arbeitsumfeld zu arbeiten, sei es im Büro in Paris, in Coworking Spaces oder remote. Wenn Sie eine neugierige und hilfsbereite Person sind, die neue Technologien erlernen möchte, dann ist dies die perfekte Gelegenheit für Sie.

Leistungen

Aktienoptionen

Flexibles Arbeitsumfeld

Persönliche Schulungen

Zugang zu Ressourcen

Qualifikationen

• 3-5 Jahre Erfahrung im Kundenservice oder Account Management.
• Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch.

Aufgaben

• Aufbau und Pflege starker Kundenbeziehungen zur Sicherstellung der Zufriedenheit.
• Technische Autorität für unsere Lösungen und Unterstützung bei der Implementierung.

Kenntnisse

Kundenbeziehungsmanagement

Technische Problemlösung

Kommunikationsfähigkeiten

Datenanalyse

Präsentationsfähigkeiten

Ausbildung

Erfahrung in Kundenservice

Tools

Meraki

Fortinet

HP Aruba

Cisco WLC

Jobbeschreibung

Cloudi-Fi is on a mission: To become the Security Gateway to all unidentified devices connecting with Wi-Fi!

Today, over +100 prestigious global brands leverage Cloudi-Fi's cloud-based solutions, including Chanel, Dior, Goldman Sachs, Siemens, and Tesla. Our technology helps companies enhance user experience and improve data security.

Our team comprises passionate and creative individuals dedicated to improving internet security and connectivity, delivering compliant and scalable solutions to innovative companies.

HIRING PROCESS

• Technical Test: Complete 4 short tech case studies (here) for application review
• People Interview: Culture fit with our People Manager
• Technical Interview: Meet a CS team member to confirm expertise
• Role-play Interview: Participate in a QBR role-play
• Final Interview: Meet our CEO

For this position, you should be based in Germany.

ABOUT THE POSITION

You will join the Cloudi-Fi Customer Success team to assist customers during deployment, providing integration, consulting, training, and support. You will also relay customer-specific feature requests to the product team.

From product demos and proof of concept setups to production deployment, you will play a key role in ensuring a successful customer journey.

RESPONSIBILITIES

• Build and maintain strong customer relationships, ensuring high satisfaction
• Act as the primary contact and trusted advisor for clients
• Be the technical authority on our solutions
• Assist with onboarding and training, analyze customer data for improvements
• Collaborate internally to enhance customer experience
• Provide feedback on features and product limitations
• Identify and resolve blockers proactively
• Conduct recurring reviews with customers
• Stay updated on emerging technologies
• Debug and resolve technical issues in Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC

TECHNICAL COMPETENCIES

• Web: HTTP protocol
• Security: VPN (IPSEC, GRE), Firewall, Proxy, DNS
• LAN: Network access control, AAA (Radius), DHCP, Captive Portal

YOUR PROFILE

• Curious with a desire to learn new technologies
• Excellent communication skills and helpful attitude
• Clear verbal and written communication
• Experience leading meetings and workshops
• Effective presenter both in person and digitally
• Detail-oriented with the ability to manage multiple projects
• Adaptable to role changes
• 3-5 years of customer-facing experience in CSM, account management, consulting, or client service
• Native or bilingual in German, fluent in English

BENEFITS

• Share in company success with stock options
• Flexible work environment: Paris office, coworking spaces, or remote with sponsored equipment (must be in EMEA)
• Autonomy over your missions
• Personalized training and resource access