Customer Success Data Manager (m/w/d)

ISS; München; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the financial market is seeking a Customer Success Data Manager in Haar near Munich. The role involves assisting clients with fund data transmission and maintaining investment fund documents. Candidates should be detail-oriented, communicative, and proficient in both German and English. Hybrid working options are available, offering a dynamic team environment and opportunities for professional growth.

Leistungen

Dynamic team

Professional work environment

Long-term position

Hybrid working options

Qualifikationen

• Precise, independent, and reliable working style.
• Enjoys exchanging ideas with customers.
• Interest in building and maintaining long-term customer relationships.

Aufgaben

• Assist clients in transmitting fund data from fund companies.
• Coordinate and oversee maintenance of data and documents.
• Communicate with clients via written and telephone.

Kenntnisse

Team player

Customer-oriented thinking

Proficiency in German

Proficiency in English

Basic technical understanding

Ausbildung

Experience in customer service

Training in the finance sector

Jobbeschreibung

Let’s be #BrilliantTogether

ISS FWW is the leading German fund data supplier and has been part of the ISS STOXX since 2019.

With data from the FWW fund database, FWW supports fund advisors and investors in making informed investment decisions.

We are currently expanding our team in Haar near Munich and are seeking a Customer Success Data Manager (m/w/d) for a full-time or part-time position.

Your responsibilities include assisting our clients in transmitting fund data from the fund company to ISS FWW in regulated formats, which involves written and telephone communication. Additionally, you will coordinate and oversee the maintenance of data and documents related to investment funds.

Your profile:

• Precise, independent, and reliable working style with high-quality standards
• Team player with an open and communicative nature
• Enjoys exchanging ideas with customers
• Logical, customer-oriented, and solution-focused thinking
• Basic technical understanding
• Experience in customer service or after-sales
• Interest in building and maintaining long-term customer relationships
• Quick comprehension and high self-motivation
• Proficiency in German and English, both spoken and written
• Ideally, experience or training in the finance sector

We offer:

• A young, dynamic, and motivated team
• A professional and exciting work environment with an open corporate culture
• A secure, responsible, and long-term position
• Hybrid working options

#LI-TG1 #ASSOCIATE #FWW

What you can expect from us

Our people drive the success of ISS STOXX. We are committed to hiring talented individuals and providing resources and support to enhance their careers, health, financial, and personal well-being.

We foster a culture of diversity and inclusion, investing in our people to maintain a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire each other.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Founded in 1985, we offer benchmark and custom indices globally, aiding clients in identifying investment opportunities and managing risks. Our services include corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, we have over 3,400 professionals across 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Our expertise helps clients make informed decisions for their stakeholders' benefit.