Customer Success Data Manager (m/w/d)

Institutional Shareholder Services Inc.; Haar; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen in der Datenlösungsbranche sucht einen Customer Success Data Manager (m/w/d), der für die Unterstützung der Kunden bei der Übertragung von Fondsdaten verantwortlich ist. Der ideale Kandidat verfügt über Kundenservice-Erfahrung, technische Kenntnisse und kommuniziert fließend in Deutsch und Englisch. In einem dynamischen Umfeld bieten wir eine hybride Arbeitsweise und ein engagiertes Team.

Leistungen

Dynamisches und motiviertes Team

Professionelle Arbeitsumgebung

Sichere, verantwortungsvolle Position

Qualifikationen

• Präzise, unabhängige und zuverlässige Arbeitsweise mit hohen Qualitätsstandards.
• Logisches, kunden- und lösungsorientiertes Denken.
• Schnelle Auffassungsgabe und hohe Selbstmotivation.

Aufgaben

• Unterstützung der Kunden beim Übertragen von Fondsdaten.
• Koordination und Überwachung der Pflege von Daten und Dokumenten.
• Kommunikation per Telefon und Schrift mit Kunden.

Kenntnisse

Kommunikationsfähigkeit

Kundenorientierung

Teamarbeit

Technisches Verständnis

Ausbildung

Erfahrung im Kundenservice

Idealerweise Erfahrung im Finanzsektor

Jobbeschreibung

Customer Success Data Manager (m/w/d) page is loaded

Customer Success Data Manager (m/w/d)

Apply locations Munich (Haar), Germany time type Full time posted on Posted 30+ Days Ago job requisition id JR_8597

Let’s be #BrilliantTogether

ISS FWW is the leading German fund data supplier and has been part of the ISS STOXX since 2019.

With the data from the FWW fund database, FWW supports fund advisors and investors in making informed investment decisions.

We are currently looking to expand our team in Haar near Munich and looking for a Customer Success Data Manager (m/w/d) for full- time or part-time position.

You will assist our clients in transmitting fund data from the fund company to ISS FWW in regulated formats.

This requires written and telephone communication with our clients. In addition, you will be responsible for coordinating and overseeing the maintenance of data and documents related to investment funds.

Your profile:

• Precise, independent, and reliable working style with a high-quality standard

• Team player, open and communicative nature

• Enjoyment in exchanging ideas with customers

• Logical, customer-oriented, and solution-oriented thinking

• Basic technical understanding

• Experience in customer service / after sales

• Interest in building and maintaining long-term customer relationships

• Quick comprehension and high self-motivation

• Proficiency in German and English, both spoken and written

• Ideally, experience/training in the finance sector

We offer:

• A young, dynamic, and motivated team·

• A professional and exciting work environment with an open corporate culture.

• A secure, responsible, and long-term position.

• Hybrid working

#LI-TG1 #ASSOCIATE #FWW

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Similar Jobs (2)

Customer Success Manager - Data Solutions (m/w/d) in Teil- oder Vollzeit

locations Munich (Haar), Germany time type Full time posted on Posted 30+ Days Ago

Data Manager – Investment funds (m/w/d) – part-time

locations Munich (Haar), Germany time type Part time posted on Posted 30+ Days Ago

Let's empower, collaborate, and inspire one another. Let's be #BrilliantTogether!

ISS STOXX GmbH, through its group companies, is a leading provider of comprehensive and data-centric research and technology solutions that help capital market participants identify investment opportunities, detect qualitative and quantitative portfolio company risks, and meet evolving regulatory requirements. With roots dating back to 1985, we today deliver world-class benchmark and custom indices across asset classes and geographies and serve as a premier source of independent corporate governance, sustainability, cyber risk, and fund intelligence research, data, and related offerings. Our products and services give clients the scale and leverage they need to grow their business more effectively and efficiently. ISS STOXX, which is majority owned by Deutsche Börse Group, is comprised of more than 3,400 professionals operating across 33 global locations in 19 countries. Its approximately 6,400 clients include many of the world’s leading institutional investors who turn to ISS STOXX for its objective and varied offerings, as well as companies focused on ESG, cyber, and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS STOXX’s expertise to help them make informed decisions to benefit their stakeholders.