Customer Success Coordinator

Griffith Foods Inc.; Münster; Hybrid; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Griffith Foods is seeking a Customer Success Coordinator to provide proactive customer support, manage CRM data, and prepare information for Account Managers. You will coordinate questionnaires, audits, and oversee OTIF and payment status while assisting during supply challenges.

This role supports sales KPIs, attends country business development calls, and updates pricelists and quotes in the ERP system. Hybrid work model offered in Münster, Germany.

Qualifikationen

• Experience coordinating customer questionnaires and audits (e.g., SMETA, McDonald’s).
• Familiarity with CRM and order handling processes.
• Ability to support KPI reporting and data accuracy in systems.

Aufgaben

• Provide proactive support to customers by segment, addressing day-to-day requests.
• Own and maintain customer requirements in CRM and prepare information for Account Managers' meetings.
• Coordinate completion of customer questionnaires and support multi-functional audits (e.g., SMETA, McDonald’s).
• Prepare and store price quotes and pricelists; update prices in D365; follow up payments withAccounts Receivable.
• Assist during exceptional supply challenges and support country business development calls.

Kenntnisse

CRM

Customer service

Data entry

Forecasting

Communication

Tools

D365

Jobbeschreibung

## Customer Success CoordinatorApply: Hybrid: Munster: Full time: Posted Today: JR102504Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a family business founded in 1919 and headquartered in Alsip, Illinois USA, Griffith Foods is known for true, collaborative innovation guided by their Purpose of “We Blend Care and Creativity to Nourish the World”. The company’s product capabilities range from seasonings and marinades to coating systems and sauces that are better for people and better for the planet. For more information, visit www.griffithfoods.com.Job Description**Customer relation management:*** Provide proactive support and service to customers by segment, addressing day to day customer requests such as customer questionnaires, tenders, quality requests, reports, etc.* Understand customer needs and expectations in relation to cusotmer brief to Account Manager* Own and maintain specific customer requirements within internal systems, i.e. CRM* Prepare information required by Account Manager for customer meetings and visits, including topics such as OTIF performance, forecasts, and payment status.* Support Customer Service Coordinators and Account Managers during exceptional supply challenges, complaints, etc...* Participate in country Business Development meetings and calls, supporting Sales KPIs reporting and preparation for accounts review and planning sessions.* Occasionally attend or travel to customer visits alongside the Account Mananger, when exceptional circumstances require.* Track KPIs for measuarable process**Customer Documentation & audits*** Coordinate completion of customer questionnaires and support multi-functional audits (e.g.,SMETA, McDonald’s, etc...)* Manage the coordination and storage of Non-Disclosure Agreements (NDA’s).**Pricing*** Based on prices provided by Account Manager prepare, send, store and follow-up price quotes to customers* Prepare and centrally store pricelists for Account Manager’s* Update prices in D365* Weekly/monthly follow-up of the customer payments together with Accounts Receivable team**CRM/ Samples*** Set up new customers in CRM* Support Commercial Excellence initiatives through accurate data entry and process improvements.* Enter or update basic product development requests, customer contact details, (repeat) sample requests, etc. in CRM* Request product specifications and Product Development Data Sheet requests from customers* Record customer feedback in CRM**Forecasting & Order Handling*** Inform and liaise with Customer Service Team Leaders/Manager and Demand Planning in case of significant forecast deviations (e.g. due to promotions or unexpected demand)* Identify inefficiencies in the order and customer service processes and contribute ideas for continuous improvement* Occasionally, serve as a back-up for Customer Service Coordinators during periods of absence