Customer Success & Conversational AI Specialist - Europe

Enterprise Bot; Berlin; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen leidenschaftlichen Customer Success & Conversational AI Specialist. In dieser Rolle gestalten Sie die Kundenerfahrung und helfen dabei, die Möglichkeiten der Conversational AI zu erkunden. Sie werden neue Kunden onboarden, effektive Gesprächsflüsse entwickeln und die Qualität der Interaktionen durch Feedbackanalysen verbessern. In einem dynamischen Umfeld, das Wert auf Innovation und Zusammenarbeit legt, haben Sie die Möglichkeit, mit führenden Marken zu arbeiten und echten Einfluss auf die Produktentwicklung zu nehmen. Wenn Sie eine Leidenschaft für Technologie und Kundenbeziehungen haben, ist dies Ihre nächste Herausforderung.

Leistungen

Wettbewerbsfähiges Gehalt

Flexible Arbeitsoptionen

Spaßige Teamkultur

Virtuelle und persönliche Treffen

Schnelles Wachstum und hohe Auswirkungen

Qualifikationen

• Native Deutsch- oder Schweizerdeutschkenntnisse und ausgezeichnetes Englisch.
• Erfahrung in Kundenservice, Projektmanagement oder Conversational AI.

Aufgaben

• Leiten Sie neue Kunden in die AI-Welt und sorgen Sie für eine reibungslose Integration.
• Analysieren Sie Bot-Fehler und Benutzerfeedback zur Verbesserung der Leistung.

Kenntnisse

Kundenbeziehungsmanagement

Projektmanagement

Konversationsdesign

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Prompt Engineering

Ausbildung

3–5 Jahre Erfahrung in Kundenservice oder Projektmanagement

Jobbeschreibung

Enterprise Bot is the leading GenAI, Conversational AI, and automation software company in Switzerland. We are on a mission to become the #1 AI-driven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors, we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.

Your Role in a Nutshell

Are you part strategist, part linguist, part relationship-builder—with a knack for turning tech into magic for clients? We’re looking for a Customer Success & Conversational AI Specialist to guide clients through the exciting world of conversational AI. You’ll onboard, engage, and grow client relationships while also applying your skills in conversational design, prompt engineering, and project management.
You won’t just support clients—you’ll elevate them.

What You’ll Be Doing

Onboarding Navigator & Relationship Architect

• Guide new clients into our AI universe—ensuring smooth onboarding, integration, and trust-building from day one
• Become a strategic partner, not just a point of contact

Conversational Design Champion

• Translate business needs into effective conversation flows (no coding needed)
• Build and maintain AI knowledge bases using prompt engineering and smart design practices
• Ensure dialogues feel human, natural, and valuable

Feedback Loop & Quality Analyst

• Analyze bot errors and user data, propose improvements, and boost conversational performance
• Channel client feedback to shape our product roadmap

Project Manager & Client Champion

• Own and drive AI project execution: timeline, quality, communication—everything
• Be the client’s voice internally and their trusted expert externally

Growth Scout

• Collaborate with sales to uncover upsell and renewal opportunities
• Track key metrics that prove the ROI of our solutions

Requirements

• Native fluency in German or Swiss-German, and excellent English; ideally also excellent French
• 3–5 years in a Customer Success, Project Management, or Conversational AI role—SaaS experience a huge plus
• Confidence in managing both human and digital conversations
• Excellent communication and analytical skills—you love simplifying the complex
• A collaborative mindset with independence to own your tasks
• Curiosity for AI, technology, language, and all things innovative
• Bonus if you’re familiar with prompt engineering or have experience designing flows without code

Benefits

• Work with leading brands on cutting-edge conversational AI
• Be part of a team that values innovation, autonomy, and collaboration
• Competitive salary and flexible working options
• Fun team culture, virtual and in-person get-togethers
• Big startup energy: fast growth, high impact, real ownership

If you’re passionate about turning tech into real value, love crafting smart conversations, and thrive on building strong client relationships—this role is your next adventure.