Customer Success Consultant

TN Germany; München; Hybrid; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Success Consultant, where you'll engage in dynamic client interactions and diverse responsibilities. This role combines support and business consulting, ensuring customer satisfaction through effective problem-solving and collaboration. You'll work with a multidisciplinary team to implement solutions for an innovative ERP software tailored to the automotive industry. With a commitment to personal development and a culture that values diversity, this position offers a modern work environment, flexible hours, and an extensive salary package. If you're organized, analytical, and thrive in a team setting, this opportunity is perfect for you.

Leistungen

Flexible Office Hours

Work from Home Options

Comprehensive Onboarding Program

Team Events

Diversity and Inclusion Commitment

Modern Office Environment

Extensive Salary Package

Bonus System

Qualifikationen

• Several years of experience in a customer-facing or customer service role.
• Experience in requirements gathering and business analysis.

Aufgaben

• Serve as the contact point for customer questions and defect reports.
• Gather requirements and conduct functional analysis.

Kenntnisse

Organizational Skills

Analytical Skills

Customer Service Experience

Teamwork

Time Management

Problem-Solving

Ausbildung

Experience in Customer-Facing Roles

Business Analysis

Tools

ERP Software

Jobbeschreibung

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Are you looking for a client-facing job with diverse tasks and responsibilities? Then the role of Customer Success Consultant might be suitable for you.

‘Miles’ is an ERP software for automotive finance, leasing, fleet, and mobility management. It offers an end-to-end solution with customizable front-, mid-, and back-office functions tailored to customer needs through configuration.

You will be part of a multidisciplinary team responsible for delivering solutions to customers. This team handles new implementations of ‘Miles’ up to go-live and hyper-care, after which the support team takes over.

As a Customer Success Consultant, you’ll operate in two capacities:

Support role:

• Serve as the contact point for customer questions and defect reports.
• Understand issues fully, analyze them, and assist in implementing solutions.
• Monitor progress, plan, and communicate ticket status to customers.

Business Consultant role:

• Gather requirements, conduct functional analysis, and propose solutions.
• Manage the entire process, including testing the final solution before hand-over.

During daily Scrum meetings, priorities are set for defects and issues. You can also manage your own priorities in daily tasks and scheduling.

Your skills and interests

• Must be organized and able to manage time effectively.
• Capable of handling changing priorities and stressful situations.
• Strong analytical skills for daily problem-solving.
• Teamwork is essential, collaborating with Developers, Business Consultants, and Project Managers.
• Confident and independent in handling tickets and change requests when needed.

Additional expectations include:

• Proficiency in German (at least C1) and English.
• Several years of experience in a customer-facing or customer service role.
• Experience in requirements gathering, business analysis, and configuration.

What we offer

• An international and multicultural company operating for over 30 years, doubling in size every 5 years.
• A horizontal and open company culture.
• Opportunities for personal development with a comprehensive onboarding program and ongoing learning.
• A modern, accessible office environment.
• An extensive salary package and bonus system.
• Flexible office hours and work from home options.
• A culture that values team events like afterwork drinks, BBQs, family days, and company weekends.
• Commitment to diversity and inclusion, with a selection process based on skills, experience, and personality.