Customer Success - Commercial job at ElevenLabs

Remote; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A tech startup specializing in Audio AI is seeking a Customer Success professional to manage client relationships and drive success. This remote role involves overseeing approximately 50-70 client accounts, ensuring high levels of customer satisfaction, and contributing to the development of best practices. Ideal candidates have 3-7 years of experience in a SaaS environment, strong communication skills, and a client-driven mindset.

Leistungen

Flexible time off

Monthly coworking stipend

Annual discretionary stipend for development

Annual company offsite

Qualifikationen

• 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.
• Strong scalability and customer excellence mindset.
• Excellent problem-solving and analytical skills.

Aufgaben

• Manage a commercial book of business of about 50 - 70 accounts.
• Build and maintain strong relationships with clients to drive their success.
• Play a key role in onboarding clients and defining best practices.

Kenntnisse

Customer Success experience

Strong communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Jobbeschreibung

We're sorry, the employer did not include education information for this job.

We're sorry, the employer did not include salary information for this job.

Title: Customer Success - United States - Commercial

Employment Type: Full time

Department: GTM

Job Description:

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York and San Francisco.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.

AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

Excellence everywhere: Everything we do should match the quality of our AI models.

Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.

Coworking: If you're not located near one of our main hubs, we offer a monthly coworking stipend.

Learning & development: Annual discretionary stipend towards professional development.

Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.

Annual company offsite: We bring the entire company together at a new location every year.

About the role

We're looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management, and value extraction experience. In this role, you will:

• Manage a commercial book of business of about 50 - 70 accounts
• Partner on the development of ElevenLabs' Customer Success playbook that helps us scale to $500M+ in ARR supporting thousands of enterprises.
• Build and maintain strong relationships with your clients to drive their success.
• Play a key role in onboarding clients and defining the best practices across the world.
• Measure and improve customer satisfaction & experience.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own your NRR + customer health KPIs and track them against the company goals.

Requirements

• 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.
• A strong scalability and customer excellence mindset.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Excellent problem-solving and analytical skills to address customer needs and concerns.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.