Customer Success Business Partner

Anaplan; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Anaplan is seeking a Customer Success Business Partner to oversee customer deployments and ensure high user adoption of its platform. This role is vital in helping achieve customer objectives, promoting Anaplan solutions, and maximizing ROI, while fostering strong relationships with clients to drive satisfaction and loyalty. Ideal candidates will have extensive experience in customer success and a strong background in performance management or analytics.

Qualifikationen

• 5+ years in customer success, presales, or management consulting.
• Background in Enterprise Performance Management (EPM) or Analytics required.
• Proven experience in Technical Customer Success or SaaS platforms.

Aufgaben

• Manage a portfolio of customers focusing on adoption and maximizing ROI.
• Serve as trusted advisor, helping customers achieve objectives through Anaplan.
• Lead Quarterly Success Reviews and manage customer satisfaction.

Kenntnisse

Communication

Problem Solving

Stakeholder Engagement

Ausbildung

Master’s degree

Tools

Analytical Tools

Jobbeschreibung

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebratingour wins.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

As a Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will provide technical support, deliver training, manage implementation services, and handle or escalate issues to ensure strong customer satisfaction and solution adoption.

Your Impact

Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI

Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan

Identify customer pain points and guide them on how Anaplan can address their specific needs

Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders

Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities

Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty

Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment

Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans

Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency

Contribute to customer success assets and playbooks, and support reference and case study development

Your Qualifications

5+ years of experience in customer success, presales, or management consulting

Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics is required

Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite

Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles

Ability to translate technical concepts into business value in a customer-friendly manner

Familiarity with software development processes and design methodologies

Strong problem-solving skills with a customer-first mindset

Ability to manage multiple priorities and remain calm under pressure

Experience leading cross-functional teams to address customer needs or deliver key projects

Preferred Skills

Master’s degree (preferably in Finance, Supply Chain, or Sales & Marketing)

Subject matter expertise in Planning and Modeling, particularly in Supply Chain, Finance, or Sales

Experience advising on or setting up a Center of Excellence or similar governance structure

Familiarity with Anaplan or comparable enterprise planning platforms

Background in change management and business transformation initiatives

Experience creating customer-facing collateral such as success playbooks or templates

Exposure to renewal strategy and customer expansion practices (upsell/cross-sell)

Our Commitment to Diversity, Equity, Inclusionand Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [e-mail] before taking any further action in relation to the correspondence.

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