Customer Success Associate/Manager Mid-Market (f/m/d)

Customer Success Associate/Manager Mid-Market (f/m/d), Munich

Client:

LeanIX

Location:

Munich

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c067e6e7a93c

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

WHAT IS WAITING FOR YOU?

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes.
• Take on full responsibility for a set of your own portfolio of strategic customers and in a joint approach with other CSMs for a larger set of customers.
• Build and strengthen relationships with your customers to become their trusted advisor.
• Develop and expand your accounts by driving product adoption to ensure value add.
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team.
• Add your style to a global, diverse team at LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category.

WHAT ARE WE LOOKING FOR?

• 3+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture.
• Understanding of IT Management and Software Development/Operations in Enterprise organizations.
• Ability and experience to structure and prioritize your work and the work of others.
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus.
• Fluent in English for all territories; for some territories fluent in additional languages are a must: German for DACH, French for France, Dutch is a plus for Benelux - please indicate your language skills in your CV.

LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP.

LeanIX is not just a product; in fact, it‘s a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, and innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU!

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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