Customer Success Agent - German-English - remote

Feral GmbH; Berlin; Hybrid; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A women’s health tech company in Berlin is seeking a Customer Success Agent to provide exceptional support to customers. The ideal candidate will have at least one year of experience in a customer-facing role, possess effective communication skills, and be fluent in both German and English. This part-time position offers competitive benefits, including options for hybrid work and participation in a Virtual Stock Options Programme.

Leistungen

Competitive salary

Virtual Stock Options Programme

Company pension scheme

Dog-friendly office

Diverse work environment

Qualifikationen

• At least one year of experience in a customer-facing role.
• Ability to make complex subjects easy to understand.
• Eager to collaborate in a fast-paced international team.

Aufgaben

• Act as the key point of contact for customers.
• Create delightful experiences and develop lasting relationships.
• Collaborate with teams to improve customer support processes.

Kenntnisse

Effective communication

Active listening

Customer empathy

Problem-solving

Detail-oriented

Self-organized

Native German speaker

Fluent English speaker

Tools

Zendesk

Jobbeschreibung

About the company

At inne, we have seen firsthand how women’s need for female health education and accurate fertility insights have been underserved. So we made it our obsession to use the best of science, tech, and design to bring actionable scientific insights into female health.

We are an interdisciplinary team and have developed our first innovative biotech product which enables women to analyse fertility hormones in their saliva.

With this insight, we want to follow our mission to help women tune into their bodies and make informed decisions about their fertility, sexuality, and overall female health!

We are pushing the boundaries of science, technology, and design and are guided by our values. In 2025, our inne Minilab has been officially certified as a contraceptive method under IVDR - the world's first, at-home and saliva-based method for natural and hormone-free contraception!

We breathe and live our values of compassion, continuous learning and make an impact in the way we relate to our customers, we develop our product, we support each other in being our best selves, and navigate the uncertainties of working in an under-looked area.

If you want to be part of creating a disruptive wave in female health you have come to the right place!

Your mission

As a Customer Success Agent at inne, your mission will be to :

• Act as the key point of contact for our existing and potential customers, providing expertise and support on customer questions and requests
• Create delightful experiences and develop lasting relationships with customers via phone or video calls, emails, live chats, and text messages
• Collaborate with other teams to improve our customer support processes and to better understand our customers' needs
• Maintain expert-level knowledge of our products, as well as curiosity and awareness of new initiatives within the company

About you

You definitely have / are :

• At least one year of experience working in a customer-facing role (e.g. customer support, sales, etc.)
• Effective communication and active listening skills
• Friendliness, warm empathy and professionalism
• Continuous improvement and problem-solving mentality
• Very structured, detail-oriented and self-organised
• Interested in understanding new technologies in-depth and can take complex subjects and make them easy to understand for a regular audience
• Eager to collaborate in a cross-functional, fast-paced and international team
• A positive work spirit and desire to have fun while learning
• Native German-speaking skills
• Fluent English-speaking skills

It\'d be nice if you also have :

• Experience using Zendesk or a similar ticketing system
• Passion for female and menstrual health subjects

Working with us

Being part of our team means joining an expedition.

We uncover, we learn, we we innovate and we do it with compassion at the heart of it all. Our goal is to shed light on the connection between hormones and female health and create new resources for women to access a deeper understanding of themselves.

If you are looking for a job that is more than “just a job” and you are hungry to bring your skills to the amazing mix of talent behind inne, then this is the right place for you. Join us to push the boundaries of female health!

Our offer and benefits

• Part-time role (20-30h / week) with option to extend to full-time
• Competitive salary
• Possibility to participate in the company\'s Virtual Stock Options Programme
• Company pension scheme
• A variety of employee benefits
• Hybrid office model
• Beautiful, central, and dog-friendly office location in Berlin
• An opportunity to work in a fast-growing startup that has developed its own innovative product
• A fun and friendly work environment with a diverse group of motivated, talented, and visionary colleagues

About us

inne is the next generation of women’s health tech enabling natural contraception and fertility care. We are an interdisciplinary team who has seen first hand how women’s need for female health education and accurate fertility insights have been underserved.

We have developed our first innovative biotech product which enables women to analyse fertility hormones with their saliva. With this insight, we want to follow our mission to help women tune into their bodies and make informed decisions about their health!

We are pushing the boundaries of science, technology and design and are guided by our values. If you want to be part of creating a wave in women’s focused medical-tech you have come to the right place!