Customer Success Account Manager: Full-Time Opportunities for MBA Graduates

Microsoft; Deutschland; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic professional to enhance customer engagement and drive solution delivery. In this role, you will collaborate with key stakeholders to align innovative Microsoft technologies with customer objectives, ensuring operational health and success. Your expertise in navigating complex business environments will be essential as you contribute to account planning and strategy development. Join a company that values inclusivity and supports diverse talents, offering a collaborative atmosphere where your contributions can make a significant impact.

Leistungen

Inclusive Work Environment

Accessibility Support

Public Transport Connectivity

Qualifikationen

• Proven experience in stakeholder engagement and relationship management.
• Strong communication skills to convey business value to executives.

Aufgaben

• Build and manage relationships with key customer stakeholders.
• Align Microsoft solutions with customer needs and objectives.

Kenntnisse

Stakeholder Engagement

Communication Skills

Technical Aptitude

Cloud Technology Awareness

Ausbildung

Bachelor's Degree in Business or IT

Tools

Microsoft Azure

Microsoft Dynamics

Jobbeschreibung

Responsibilities (Text Only)

1. Builds customer, partner, and internal stakeholder engagement models. Manages and supports foundational relationships with key customer stakeholders and technical professionals to ensure quality solution delivery and health, collaborating with other account team leaders and more experienced colleagues.
2. Identifies, navigates, communicates, and influences key customer technical and business stakeholders at various levels. Develops skills to establish senior/executive internal relationships and communicates business value effectively at customer executive levels.
3. Gathers information on customer business and IT objectives to identify priorities and map them to suitable solutions. Contributes to developing a shared customer account plan aligned with customer objectives, working with other account team leaders.
4. Understands and aligns Microsoft solutions (e.g., Azure, Modern Work, Dynamics) with customer needs and priorities. Uses technical aptitude and industry awareness to translate customer interactions into business impact and value. Identifies customer scenarios and collaborates with technical specialists to find relevant cross-cloud solutions. Maintains awareness of the cloud technology marketplace, including competitors.
5. Supports organizational and customer success strategies by aligning Microsoft technology and services with customer goals. Assists in account planning, emphasizing business and technical needs for change.
6. Utilizes Microsoft delivery management methodologies, processes, and tools to oversee customer operational health. Identifies and mitigates blockers by leveraging Microsoft solutions, developing programs of work with guidance from senior colleagues.

Microsoft is committed to an inclusive work environment and welcomes applications from people with disabilities. We promote accessibility, support integration, and ensure our workplaces are accessible and supportive for all employees, including those with disabilities. Our offices are well-connected by public transport, and we make workplace adjustments as needed to support our staff.