Customer Success Account Manager: Full-Time Opportunities for MBA Graduates

Microsoft; Bayern; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Success Account Manager, der MBA-Absolventen die Möglichkeit bietet, ihre Karriere zu starten. In dieser spannenden Rolle werden Sie Kundenbeziehungen aufbauen und pflegen, technische Lösungen identifizieren und die Bedürfnisse der Kunden mit Microsoft-Technologien abgleichen. Sie werden in einem dynamischen Umfeld arbeiten, das auf Zusammenarbeit und kontinuierliches Lernen ausgerichtet ist. Dies ist eine großartige Gelegenheit für aufstrebende Fachkräfte, die ihre Fähigkeiten in einem führenden Unternehmen der Technologiebranche weiterentwickeln möchten. Wenn Sie bereit sind, Ihre Leidenschaft für Technologie und Kundenservice zu kombinieren, ist dies die perfekte Chance für Sie.

Qualifikationen

• Derzeit ein Vollzeit-Masterstudium in Betriebswirtschaftslehre (MBA) verfolgen.
• Verwandte Berufserfahrung im Kundenservice oder lösungsorientierter Beratung.

Aufgaben

• Aufbau und Pflege von Beziehungen zu Kunden und internen Stakeholdern.
• Identifizierung und Kommunikation mit wichtigen technischen und geschäftlichen Stakeholdern.

Kenntnisse

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Fließend in Deutsch und Englisch

Technisches Verständnis

Ausbildung

Master of Business Administration (MBA)

Bachelor in Betriebswirtschaft, Soziologie, Psychologie oder Informatik

Tools

Azure

Microsoft 365

Jobbeschreibung

Customer Success Account Manager: Full-Time Opportunities for MBA Graduates

Start date: September 2025
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.

As a Customer Success Account Manager MBA Aspire, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more and when you begin your career with us, we empower you through the Microsoft Aspire Experience. Those hired into the roles listed below are invited to participate in this two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.

We’re a company of learn-it-all’s rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

• Builds customer, partner, and internal stakeholder engagement models. Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.
• Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels. Learns how to establish senior/executive internal relationships. Develops communication techniques for holding business value conversations at customer executive levels.
• Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.
• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including Microsoft competitors.
• Adopts the organizational and customer success strategy. Begins to align Microsoft technology and services with the customer goals and objectives. Supports account team planning, promoting business and technical needs for change.
• Applies the use of Microsoft delivery management methodologies, processes, and tools to manage customer operational health. Identifies and mitigates customer blockers by leveraging Microsoft solutions and services and develops deliverable programs of work with guidance from more experienced colleagues.

QualificationsRequired Qualifications

• Currently pursuing a Full-time Master of Business Administration (MBA) degree.
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field.
• Related work experience (e.g. customer success, solution delivery, practice management, customer-facing consulting, or portfolio management).
• Fluency in German & English at a professional level.
• You must be legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)

Preferred Qualifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.