Customer Success Account Management: Full-Time Opportunities for University Graduates

Microsoft; Sachsen-Anhalt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company seeks a Customer Success Account Manager to foster relationships with key stakeholders and ensure quality solution delivery. This role offers a unique opportunity to engage with customers, guiding them to leverage their investments effectively. As part of the Microsoft Aspire Experience, you'll embark on a two-year development program, enhancing your skills and expanding your career opportunities. Join a culture that values growth and excellence, where your contributions will make a significant impact on customer success and organizational goals. If you're passionate about technology and customer engagement, this position is your gateway to a rewarding career.

Qualifikationen

• Bachelor's degree or currently pursuing in relevant fields.
• Experience in customer success or consulting preferred.

Aufgaben

• Support relationships with key customer stakeholders and technical professionals.
• Guide conversations to help achieve customer business objectives.

Kenntnisse

Customer Success Management

Stakeholder Engagement

Technical Aptitude

Business Communication

Ausbildung

Bachelor's Degree in Business

Bachelor's Degree in Sociology

Bachelor's Degree in Psychology

Bachelor's Degree in Computer Science

Tools

Microsoft Azure

AWS

Microsoft 365

Jobbeschreibung

Start Date:

September 2025

Come build community, explore your passions, and do your best work at Microsoft. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead.

As a Customer Success Account Manager, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health through partnerships. You will guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. This role involves leading the execution of program planning, customer-facing program reviews, prioritization of engagements, and managing key stakeholders and executive expectations to address customer outcomes and account priorities.

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. When you begin your career with us, you will participate in the Microsoft Aspire Experience—a two-year learning and development program where you'll build your network, cultivate capabilities, and explore career opportunities across Microsoft’s diverse businesses.

Our culture is centered around a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

1. Learn customer, partner, and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health through partnerships with other account team leaders, guided by more experienced colleagues.
2. Learn how to identify, navigate, and communicate with key customer technical stakeholders at different levels, guiding conversations to help achieve customer business objectives by leveraging their investment in Microsoft.
3. Develop your technical aptitude and industry awareness to translate customer interactions into business impact and value.
4. Understand the organizational and customer success strategies, as well as Microsoft technology and services, aligning with the account team to link Customer Success Plans (CSPs) with account priorities and develop actionable programs of work.
5. Support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services, and develop deliverable programs of work with guidance from more experienced colleagues.
6. Embody our culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science, or related field, with work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Fluent in German
• Fluent in English
• Legally authorized to work in Germany (citizenship or valid visa/work permit required).

Preferred Qualifications

• Microsoft or competitor certifications (e.g., AWS, Azure, 365).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, veteran or military status, race, ethnicity, religion, sex, sexual orientation, or other protected characteristics. For assistance or accommodations due to disability, please refer to the accommodation request process.