Customer Success Account Management: Full-Time Opportunities for University Graduates

Microsoft; Sachsen; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Success Account Manager, der leidenschaftlich daran interessiert ist, Beziehungen zu Kunden und Partnern aufzubauen. In dieser spannenden Rolle werden Sie die Möglichkeit haben, Ihre Fähigkeiten im Kundenmanagement und in der technischen Kommunikation zu entwickeln, während Sie an der Umsetzung von Programmen arbeiten, die den Geschäftserfolg der Kunden unterstützen. Sie werden in einem dynamischen Umfeld arbeiten, das von einer Wachstumsmentalität geprägt ist, und Sie werden die Chance haben, Ihre Karriere durch die Microsoft Aspire Experience zu gestalten. Wenn Sie bereit sind, Ihre Leidenschaften zu verfolgen und einen Unterschied zu machen, dann ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Abschluss in einem relevanten Bereich und Erfahrung in Kundenservice oder Beratung.
• Fließend in Deutsch und Englisch, rechtlich zur Arbeit in Deutschland autorisiert.

Aufgaben

• Aufbau und Pflege von Beziehungen zu Kunden und technischen Fachleuten.
• Unterstützung bei der Identifizierung von Kundenblockaden und Lösung von Problemen.

Kenntnisse

Kundenbeziehungsmanagement

Technische Kommunikation

Lösungsbereitstellung

Programmplanung

Engagement-Modelle

Ausbildung

Bachelor-Abschluss in Betriebswirtschaft

Bachelor-Abschluss in Informatik

Bachelor-Abschluss in Psychologie

Bachelor-Abschluss in Soziologie

Tools

Microsoft Azure

Microsoft 365

Jobbeschreibung

Start Date: September 2025

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.

As a Customer Success Account Manager, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. This opportunity will allow you to lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholders and executive expectations to address agreed-upon customer outcomes and account priorities.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more and when you begin your career with us, we empower you through the Microsoft Aspire Experience. Those hired into the roles listed below are invited to participate in this two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.

We’re a company of learn-it-all’s rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

• You will learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• You will learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
• You will grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• You will understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
• You will support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.
• You will embody our culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science or related field AND work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Fluent in German.
• Fluent in English.
• You must be legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).

Preferred Qualifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.