Customer Success Account Management: Full-Time Opportunities for University Graduates

Microsoft; Osterwieck; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player seeks a dynamic Customer Success Account Manager to foster relationships with key stakeholders and drive solution delivery. This role offers a unique opportunity to develop your technical skills while aligning customer success strategies with Microsoft technologies. Join a forward-thinking company that values a growth mindset and encourages excellence in a collaborative environment. If you're passionate about empowering customers and creating impactful solutions, this position is your chance to thrive in a supportive and innovative culture.

Qualifikationen

• Bachelor's degree in relevant fields or currently pursuing.
• Experience in customer success or consulting roles.

Aufgaben

• Support relationships with key customer stakeholders for quality solution delivery.
• Guide conversations to achieve customer business objectives.

Kenntnisse

Customer Success Management

Stakeholder Management

Technical Communication

Problem Solving

Fluent in German

Fluent in English

Ausbildung

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

Bachelor's Degree in Sociology

Bachelor's Degree in Psychology

Tools

Microsoft Azure

Microsoft 365

AWS

Jobbeschreibung

Start Date:

September 2025

Come build community, explore your passions, and do your best work at Microsoft. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead.

As a Customer Success Account Manager, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health through partnerships. You will guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. This role involves leading program planning, conducting customer-facing program reviews, prioritizing engagements, and managing key stakeholders and executive expectations to address customer outcomes and account priorities.

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. When you start your career with us, you participate in the Microsoft Aspire Experience—a two-year learning and development program designed to build your network, cultivate capabilities, and provide insights into career opportunities across Microsoft’s diverse businesses.

Our culture emphasizes a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

1. Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, working with other account team leaders under guidance.
2. Learn how to identify, navigate, and communicate with key customer technical stakeholders at various levels, guiding conversations to achieve customer business objectives by leveraging their investment in Microsoft.
3. Develop your technical skills and industry awareness to translate customer interactions into business impact and value.
4. Understand the organizational and customer success strategies, as well as Microsoft technologies and services, aligning with the account team to connect Customer Success Plans (CSPs) with account priorities and developing programs of work.
5. Assist in identifying and mitigating customer blockers by leveraging Microsoft solutions and services, supporting the development of deliverable programs with guidance.
6. Embody Microsoft’s culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science, or related field, along with work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Fluent in German and English.
• Legally authorized to work in Germany (citizenship, valid visa, or work permit).

Preferred Qualifications

• Microsoft or equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, 365).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, disability, political affiliation, veteran or military status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. For accommodations during the application process, please read more about requesting accommodations.