Customer Success Account Management: Full-Time Opportunities for University Graduates

Microsoft; Deutschland; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading company is seeking a motivated individual to support customer engagement and success strategies. You will learn to navigate customer relationships and align technology solutions with business objectives while growing your technical skills. This role offers the opportunity to work closely with experienced colleagues and contribute to impactful customer success initiatives.

Qualifikationen

• Currently pursuing a Bachelor's Degree in a related field.
• Experience in customer success or consulting.

Aufgaben

• Support foundational relationships with key customer stakeholders.
• Translate customer interactions into business impact.
• Identify and mitigate customer blockers.

Kenntnisse

Customer Success

Solution Delivery

Communication

Technical Aptitude

Ausbildung

Bachelor's Degree in Business, Sociology, Psychology, Computer Science

Tools

Microsoft Azure

Microsoft 365

Jobbeschreibung

Responsibilities

1. You will learn customer, partner, and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders and with guidance from more experienced colleagues.
2. You will learn how to identify, navigate, and communicate with key customer technical stakeholders at different levels, guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
3. You will grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
4. You will understand the organizational and customer success strategy, as well as Microsoft technology and services, aligning with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
5. You will support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services, and developing deliverable programs of work with guidance from more experienced colleagues.
6. You will embody our culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science, or related field AND work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Fluent in German.
• Fluent in English.
• You must be legally authorized to work in Germany to be eligible for this role.

Preferred Qualifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.