Customer Solutions Engineer Solar Arrays – Championing Engineering Excellence and Customer Succ[...]

DcubeD; Germering; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in space exploration is seeking a Customer Solutions Engineer to enhance customer success through innovative space products. In this role, you will leverage your technical expertise and exceptional communication skills to support clients from proposal generation to ongoing support, ensuring a superb customer experience. This dynamic company offers a unique opportunity to work at the forefront of the NewSpace sector, where your contributions will directly impact the future of space technology. If you thrive in a fast-paced environment and are passionate about customer engagement, this role is your chance to shine.

Leistungen

Comprehensive Benefits Package

Inclusive Workplace

Opportunity for Business Travel

Dynamic Work Environment

Qualifikationen

• Bachelor’s or master’s degree in engineering or related field required.
• Proven track record in customer success and technical problem solving.

Aufgaben

• Support the customer lifecycle from proposal to retention and satisfaction.
• Act as the main point of contact for technical inquiries and best practices.

Kenntnisse

Customer Success Management

Technical Problem Solving

Communication Skills

Interpersonal Skills

Organization Skills

Storytelling Ability

Initiative

Attention to Detail

Fluency in English

Ausbildung

Bachelor's Degree in Mechanical Engineering

Master's Degree in Aerospace Engineering

Related Technical Field

Tools

CAD Software

Jobbeschreibung

Customer Solutions Engineer Solar Arrays – Championing Engineering Excellence and Customer Success (on-site and/or hybrid in EU)

Here is why you are going to love this role

Utilize your love for customer interactions and your hands-on technical knowledge of Solar Arrays in this Customer Solutions Engineering position working with cutting-edge space products at Dcubed. We are seeking a technical expert who enjoys working directly with clients to provide a superb customer success experience with Dcubed’s innovative products and solutions. You will support the customer lifecycle from proposal generation, onboarding, customer adoption, ongoing support, optimization and expansion to retention, and overall customer satisfaction. Moreover, you will be the main point of contact for all technical inquiries related to best practices, ideal use cases, and other general inquiries.
If you are a technical expert with outstanding people skills who thrives on being on the front lines of a business, this is your chance to build a great career with an industry-leading NewSpace company.

Here is what you bring to the table

• Bachelor’s and/or master’s degree in mechanical, aerospace or electrical engineering, or a related technical field, CAD experience is a plus
• Track record of driving customer success and aligning within complex customer environments at executive and department levels
• Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills
• Problem solving skills, both on the technical and non-technical side, aiming to find solutions
• Storytelling ability, in both technical and non-technical settings
• Strong urgency to complete tasks and have a measurable impact on the business
• Experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally
• A strong bias for action combined with a natural inclination to take the initiative and own the result
• A relentless drive to succeed and improve on the status quo
• Attention to detail and following up on analyses with clear assumptions, rationale and solid logic
• Comfortable in a startup environment and have high levels of energy
• Willingness to travel for business trips/conferences/customer visits (up to 30%)
• Fluency in English; eligibility to work in the EU
• An affinity for US business culture, perhaps with experience of studying or working in the US

Interested?

At Dcubed, we’re redefining the future of space exploration. As a Customer Solutions Engineer, you’ll work with international customers, help deliver groundbreaking technologies and play a vital role in shaping our journey into space. This is your chance to grow with a dynamic, fast-paced company where passion, purpose, and performance meet.

Interested?
If you're looking for your next big challenge in a growth-oriented role, we’d love to hear from you. Apply today with your CV, and feel free to include a cover letter and any work samples that showcase your talent.

Dcubed is a fast-growing NewSpace company headquartered in Germering/Munich which accelerates space exploration through durable and affordable space hardware. Our easy-to-use and readily available space mechanisms and subsystems (solar arrays, deployable structures) have flown over a dozen times to space and are used by many of the leading space companies in the world. We are an inclusive workplace where all are welcome (f,m,x) and we offer a comprehensive benefits package.