CUSTOMER SOLUTIONS ENGINEER / MANAGER / GERMANY

About Us:

TactoTek is transforming the design and manufacturing of electronics with our IMSE (In-Mold Structural Electronics) technology. By licensing our technology to development houses and manufacturers across industries, we enable the creation of innovative, lightweight, and sustainable electronic solutions. Our mission is to drive the future of structural electronics, pushing the boundaries of product design and functionality. We are seeking a dynamic, technically skilled professional to lead customer engagement efforts and support our sales team with expert engineering solutions that help customers successfully adopt and implement IMSE technology.

Job Overview:

As the Customer Solutions Engineer / Manager at TactoTek you will serve as the strategic liaison between our customers, their development and production teams, and our internal experts-guiding projects from initial concept ideation through prototype development to full-scale production. This role blends technical acumen with project management and customer engagement skills to ensure that IMSE technology is implemented effectively-delivering cost, weight, and space savings while enabling innovative, seamlessly integrated and sustainable electronic solutions that align with customer requirements. If you enjoy bridging the gap between advanced engineering and customer success, this role is for you.

Your main responsibilities will include:

Customer Engagement & Project Management

1. Serve as the primary technical liaison for customers, guiding customers through the IMSE development process and projects from initial ideation to prototype development and beyond.
2. Lead prototyping efforts and coordinate cross-functional project execution to ensure that designs are manufacturable, scalable, and meet client needs.
3. Oversee RFQ and serial development projects, aligning project cost, material, and manufacturing requirements.
4. Maintain robust relationships with customers through regular, clear communication and proactive project updates.
5. Provide technical sales support, including product demonstrations, presentations, and feasibility discussions.

Industry Expertise & Cross-Disciplinary Collaboration

1. Stay informed on industry trends in automotive to deliver innovative, market-aligned solutions.
2. Collaborate with internal teams (technology and product development, sales, field application engineering) to ensure smooth project execution and high customer satisfaction.
3. Present integrated technical and project management insights to a variety of stakeholders, from technical teams to senior management.

Innovation

1. Develop an in-depth understanding of IMSE technology and contribute to continuous product improvement by incorporating customer feedback and identifying opportunities for technological innovation.

We expect you to have:

1. Bachelor's or Master's degree in a relevant discipline like mechanical, electrical or optical engineering.
2. Minimum of 5 years of experience in engineering roles with exposure to cross-functional project management in automotive industry is mandatory.
3. Strong project management skills with a proven ability to coordinate multi-disciplinary teams and projects.
4. Strong understanding of product development, manufacturing processes, and electronics integration.
5. Experience of CAD tools (3D and 2D) and simulation methods (FEA, optical, mold flow) is a plus.
6. Fluency in English, German language skills are a strong plus.
7. Excellent communication and presentation skills tailored to diverse audiences.
8. Adaptability and a customer-centric mindset in a fast-paced, innovative environment.

Travel & Training

1. Willingness to travel for two to three weeks training in Finland, developing a deep technical understanding of TactoTek's IMSE technology and processes.
2. Flexibility to travel within Europe to meet clients, partners and internal teams, participate tech shows, and industry events to represent TactoTek and provide technical support.

What we offer:

We are a fast-growing, modern company at the forefront of IMSE technology. You'll collaborate with world-leading IMSE experts, globally recognized automotive brands, tier suppliers, engineering partners, design studios, manufacturers, and prototyping companies driving innovation in next-generation electronics. At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time. Work-life balance comes naturally-our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm. We offer competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured.

The position is filled as soon as the right person is found.

Competence area: Sales

Locations: Munich, Germany

Remote status: Hybrid