Customer Solutions Engineer

Beekeeper; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a Customer Solutions Engineer to enhance customer success through technical solutions and integrations. The role involves collaborating with diverse teams and customers, addressing complex challenges, and providing scalable integration solutions. Ideal candidates have strong technical knowledge, excellent communication skills, and a proactive problem-solving attitude, thriving in a dynamic SaaS environment.

Leistungen

Personal Learning & Development Budget

Phone & Home Internet reimbursement

30 days of annual leave per year

2 Mental Health Days per year

Sabbatical Program

Laptop for work purposes

Budget for Home-Office setup

Qualifikationen

• At least 2 years of experience in technical development or sales engineering.
• Proven experience with Workato for developing integrations.
• Strong knowledge of integration technologies like SSO, API development.

Aufgaben

• Lead the discovery and development of technical solutions focusing on integrations.
• Manage onboarding technical rollout with a focus on configuring integrations.
• Collaborate with customers and internal teams to optimize integration processes.

Kenntnisse

Debugging

Remote Access Software

IT Service Management

Multithreading

Troubleshooting

Ausbildung

Degree in Computer Science, Engineering or STEM-related field

Tools

Workato

SSO

REST

SOAP

Python

Jobbeschreibung

At Beekeeper we are enabling frontline success by providing workers with the tools necessary for them to be more effective in their jobs and have a better quality of life.

As a Customer Solutions Engineer you are responsible for collaborating with customers to discover design and implement technical solutions that maximize the value of Beekeeper with a strong focus on integrations. You are a key member of the Customer Solutions team working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers success. With a passion for developing solutions you thrive in addressing complex technical challenges and creating meaningful scalable integrations that meet customers evolving needs.

You are adept at managing multiple customer projects and can confidently recommend and implement sound integration solutions that drive value for both the customer and the company. You are self-driven and work closely with teams across sales product management and engineering to solve challenges and deliver seamless technical solutions.

The ideal candidate possesses a strong technical aptitude particularly in integration development combined with excellent customer communication skills and a collaborative mindset. You identify with our values excel in problem-solving and are passionate about continuous improvement in delivering innovative solutions.

Your Responsibilities

• Lead the discovery and development of technical solutions with a focus on building and enhancing integrations that drive value for customers
• Manage the technical rollout of customers during onboarding with a strong focus on configuring and customizing integrations using Workato our iPaaS platform
• Design and implement complex integration solutions connecting Beekeeper with various external systems (e.g. HR payroll LMS) through APIs and other synchronization methods (e.g. SFTP REST SOAP)
• Install configure and support Marketplace apps with an emphasis on apps that require complex integration capabilities
• Collaborate with customers to gather technical requirements and translate them into actionable integration solutions
• Serve as a technical advisor throughout the customer journey from pre-sales to post-sales supporting customer success teams with integration needs and identifying opportunities for automation
• Act as a liaison between customers customer success product and engineering teams to provide feedback on product enhancements
• Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience
• Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team

What we look for in you

This is a German Speaking role

• At least 2 years of experience in technical development or sales engineering with a focus on integrations in a software / SaaS environment
• Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows
• Strong knowledge of integration technologies including SSO (especially SAML 2.0) API development (REST SOAP) and system synchronization (SFTP & batch workloads)
• Experience in developing complex integrations using Python and related tools
• Demonstrated ability to manage technical implementation projects from scoping through delivery including working in an agile (Kanban) environment
• Excellent written and verbal customer communication skills with the ability to explain technical concepts in a way thats accessible to non-technical stakeholders
• A proactive approach to problem-solving with a focus on delivering high-quality technical solutions
• A passion for learning with a curiosity about new technologies and a strong results-driven mindset
• A degree in Computer Science Engineering or a STEM-related field is preferred but not required

What we offer

• A great career trajectory.
• An amazing team with 20 nationalities
• Eager to learn! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
• Phone & Home Internet reimbursement every month.
• 30 days of annual leave per year 2 Mental Health Days per year
• Sabbatical Program 1 month paid leave at 3 6 10 year tenure.
• Laptop for work purposes.
• Budget for setting up your Home-Office.

Who we are

Beekeeperbelieves in the potential of every single employee. Thats why weve built the essential platform for frontline workers. We help organisations digitally enable their frontline to boost productivity quality and safety and be more agile.

At Beekeeper we celebrate diversity! All qualified applications will receive consideration for employment regardless of race colour ancestry religion nationality sexual orientation age citizenship marital status disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability please reach out to and our team will be more than happy to assist you.

Please know that you are not required to share your nationality age or a picture of you on the CV! We are looking forward to your application !

Key Skills

Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Solution Engineer • Berlin, Berlin, Germany