Customer Services Support Specialist

Ladgov Corporation; Wiesbaden; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company is seeking a Customer Services Support Specialist at USAG Wiesbaden, Germany. The role involves managing customer service data, analyzing satisfaction metrics, and coordinating service areas. Ideal candidates will have a Bachelor's degree and extensive experience in customer service program management, with strong communication and analytical skills.

Qualifikationen

• 3+ years of experience in customer service program management or 6+ years of related experience.
• Must meet English proficiency Level III (reading, speaking, writing).

Aufgaben

• Manage ICE comments, surveys, and Commander’s Hotline responses.
• Analyze customer satisfaction data and prepare reports.
• Deliver ICE training and promote customer service best practices.

Kenntnisse

Communication

Project Coordination

Analytical Skills

Ausbildung

Bachelor’s degree in business, human resources, or related field

Tools

Microsoft 365

Excel

PowerBI

Jobbeschreibung

Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:

• Manage ICE comments, surveys, and Commander’s Hotline responses
• Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
• Support customer service award programs and recognition events
• Coordinate and standardize customer-facing service areas across the garrison
• Deliver ICE training and promote customer service best practices

Qualifications:

• Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
  — OR —
  6+ years of directly related experience, with 3 years in an English-speaking environment
• Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
• Strong communication, project coordination, and analytical skills
• Must meet English proficiency Level III (reading, speaking, writing)