Customer Services IT-Application Manager (f / m / d)

HENSOLDT; Ulm; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen in der Technologiebranche sucht einen engagierten Entwickler (m/w/d) für die Digitalisierung im Kundenservice. In dieser Rolle arbeiten Sie an hochmodernen Produkten und treiben Digitalisierungsvorhaben voran. Ihr Aufgabenspektrum reicht von der Datenarchitektur über die Entwicklung bis hin zur Performance-Optimierung. Wir bieten flexible Arbeitsmodelle, betriebliche Altersvorsorge und zahlreiche Weiterbildungsmöglichkeiten in einem zukunftsorientierten Umfeld.

Leistungen

Flexible Arbeitszeit und -orte

Betriebliche Altersversorgung

Entwicklungs- und Schulungsmöglichkeiten

Familienfreundliche Bedingungen

Gesundheitsförderung

Qualifikationen

• Abgeschlossenes technisches Studium im Bereich Informatik oder äquivalente Qualifikation.
• Fundierte Programmierkenntnisse in JAVA, Python oder C#.
• Geschäftsfließendes Deutsch und gute Englischkenntnisse.

Aufgaben

• Bau eines robusten Data Warehouses basierend auf SAP S4 / HANA.
• Entwicklung und Implementierung relevanter KPIs und Dashboards.
• Erstellung von Dokumentationen für alle entwickelten Lösungen.

Kenntnisse

Datenarchitektur

Entwicklung

Analytische Fähigkeiten

Agiles Arbeiten

Kommunikationsfähigkeit

Ausbildung

Abgeschlossenes technisches Studium (Informatik, IT-Management o.ä.)

Tools

Power BI

SAP S4 / HANA

Microsoft Excel

Jobbeschreibung

The position can be filled in full or part time.

Summary

For the “Services & Supportability Development” department in the Customer Service division, we are looking for a Developer (f/m/d) for Digitalization in Customer Service at the Ulm location as soon as possible.

The “Services & Supportability Development” department performs a wide variety of functions and tasks that are provided cross-sectionally for the entire Customer Service organization. The associated Services Development team supports Customer Service management in implementing the service strategy and the entire Customer Service organization in meeting overarching and common challenges. To this end, solutions are developed and innovations and improvements are driven forward in all areas of responsibility.

Your Tasks

• Data architecture and development: You play a key role in the implementation of digitization initiatives in customer service. You will be responsible for building a robust data warehouse based on SAP S4 / HANA. You will use standard interfaces and develop effective ETL processes (Extract, Transform, Load).
• Performance measurement & visualization: You will design and implement relevant KPIs and develop dashboards that map our customer service in real time.
• Design & Documentation: You will develop sound data warehouse designs and UX-optimized dashboard designs and ensure comprehensive and comprehensible documentation of all developed solutions.
• Standard requirements management: You actively take up requirements from internal digitization initiatives and analyze them in detail to understand the needs of stakeholders and implement suitable solutions.
• Automation & Scripting: You create scripts and automate processes to ensure efficiency and scalability of solutions.
• Operation & Optimization: After implementation, you are responsible for the operation of the solutions, monitor their performance, and initiate continuous optimizations.

Your Profile

• Completed technical studies with a focus on computer science, IT management, or similar.
• Proven operational experience in successful projects, especially in customer service environments, is a plus.
• Data & Architecture: Knowledge of database modeling and distributed system architecture.
• Development skills: Solid programming skills in JAVA, Python, C#, or comparable languages. SAP S4 / HANA knowledge is a plus.
• Analytical skills: Very good knowledge of Microsoft Excel and experience in requirements management are advantageous.
• Frontend & BI: Experience with Power BI or similar tools, basic UX understanding, and willingness to learn are beneficial.
• Strong documentation skills and experience working in agile teams.
• Excellent communication skills, assertiveness, and ability to work in a team.
• Business fluent German and good English skills.

What We Offer

• Work on high-tech products at the limits of physics.
• Flexible working time and workplace models.
• Company pension scheme.
• Development and training opportunities.
• Family-friendly conditions, meal & snack options.
• Health promotion and mobility offers.

Discover more about our benefits.

If you want to join a future-oriented company and are ready to take responsibility in exciting projects, you are our candidate (f/m/d)!