Customer Services IT-Application Manager (f / m / d)

HENSOLDT Sensors; Ulm; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is looking for a Developer (f/m/d) for Digitalization in Customer Service, based in Ulm. You'll be responsible for building a robust data architecture, implementing digitization initiatives, and developing KPIs and dashboards. Candidates should possess a background in computer science and strong programming skills across various languages. The role offers flexible working arrangements and opportunities for professional development.

Leistungen

Flexible working time and workplace models

Company pension scheme

Individual development and training opportunities

Family-friendly working conditions

Health promotion and mobility offers

Qualifikationen

• Proven operational experience in projects, preferably in customer service.
• Sound knowledge in database architecture and distributed systems.
• Very good knowledge of Microsoft Excel.

Aufgaben

• Implement digitization initiatives including a data warehouse based on SAP S4 / HANA.
• Design and implement KPIs and develop real-time dashboards.
• Document all developed solutions comprehensively.

Kenntnisse

Database modeling

Programming in JAVA

Programming in Python

Programming in C#

Analytical skills

Frontend development knowledge

User experience (UX) design

Ausbildung

Completed technical studies in computer science or related field

Tools

Microsoft Power BI

Jobbeschreibung

The position can be filled in full or part time.

Summary

For the Services & Supportability Development department in the Customer Service division we are looking for a Developer (f / m / d) for Digitalization in Customer Service at the Ulm location as soon as possible.

The Services & Supportability Development department performs a wide variety of functions and tasks that are provided cross-sectionally for the entire Customer Service organization. The associated Services Development team supports Customer Service management in implementing the service strategy and the entire Customer Service organization in meeting overarching and common challenges. To this end solutions are developed and innovations and improvements are driven forward in all areas of responsibility.

Your Tasks

Data architecture and development : You play a key role in the implementation of digitization initiatives in customer service. You will be responsible for building a robust data warehouse based on SAP S4 / HANA. You will use standard interfaces and develop effective ETL processes (Extract Transform Load)

Performance measurement & visualization : You will design and implement relevant KPIs and develop dashboards that map our customer service in real time.

Design & Documentation : You will develop sound data warehouse designs and UX-optimized dashboard designs and ensure comprehensive and comprehensible documentation of all developed solutions

Standard requirements management : You actively take up requirements from internal digitization initiatives and analyze them in detail in order to precisely understand the needs of our stakeholders and implement suitable solutions.

Automation & Scripting : You create scripts and automate processes to ensure the efficiency and scalability of the solutions

Operation & Optimization : After implementation you are responsible for the operation of the solutions monitor their performance and initiate continuous optimizations

Your Profile

Completed technical studies with a focus on computer science IT management or similar

Proven operational experience : You have already worked successfully in operational projects and know how to put theoretical concepts into practice. If you have gained this experience in a customer service environment this is a plus

Data & Architecture : Sound knowledge of database modeling and experience in the architecture of distributed systems are a matter of course for you

Development skills : You have solid programming skills in JAVA Python C# or comparable languages. Knowledge of SAP S4 / HANA (especially MDG / MDM Service SD CPI) is a plus

Analytical skills : Very good knowledge of Microsoft Excel is a matter of course for you and will support you in data analysis. Experience in requirements management is an advantage

Frontend & BI : Ideally you have generic frontend knowledge and experience with Microsoft Power BI or comparable business intelligence tools. A basic understanding of user experience (UX) design and a willingness to familiarize yourself with this topic is a plus

Strong documentation skills : Thorough IT documentation is not a necessary evil for you but an important part of your work

Team player : You already have proven experience of working in agile development teams and value the exchange with colleagues.

Assertiveness and ability to reach consensus ability to work in a team and strong communication skills

Business fluent German and good English skills

Happy to hear

Work on extraordinary high-tech products at the limits of physics

Flexible working time and workplace models

Company pension scheme

Individual development and training opportunities

Family-friendly working conditions and meal & snack options

Health promotion and mobility offers

Discover more about our benefits HERE.

You want to become part of a future-oriented company Are you ready to assume responsibility in exciting international and national projects Then you YOU are our candidate (f / m / d)!

Please apply exclusively online via our career portal with your CV and certificates.

We aim to streamline our application process as much as possible and therefore do not require a cover letter.

Be the pioneer of our future!

We look forward to receiving your application!

In case you have any further questions please do not hesitate to contact our Talent Resourcing Team :

E-Mail :

You can find further jobs on our Website : is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Required Experience :

Manager

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1