Customer Service Trainee - Commercial

BlueCross BlueShield of Tennessee; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

BlueCross BlueShield of Tennessee is seeking a Commercial Customer Service Trainee to engage with members via telephone for handling inquiries. Candidates should have prior customer service experience and strong communication skills, with training set to begin on August 17th. This role requires flexibility and the ability to work in a fast-paced environment.

The trainee will be responsible for timely resolutions of customer inquiries, ensuring clear documentation of all communication. Candidates should be passionate about delivering exceptional service.

Qualifikationen

• 1 year of experience in a customer service support role required.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Powerpoint).
• Exceptional communication and interpersonal skills.

Aufgaben

• Receiving and resolving customer inquiries promptly.
• Documenting all customer communication clearly.
• Educating callers to achieve resolutions on first contact.

Kenntnisse

Customer service experience

Technical problem solving

Communication skills

Time management

Microsoft Office proficiency

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

As a Commercial Customer Service Trainee, you'll engage with members to handle customer service inquiries via the telephone. You'll be a great match for this position if you have experience with:

• Customer service in retail, healthcare, insurance, call center or any other customer‑facing environment
• Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions
• Working independently and collaboratively in a fast‑paced environment

We are excited to find candidates eager to use Enterprise‑AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies.

If selected for this full‑time, remote role, training will begin August 17th and will last 22 weeks. The training hours are 8:00 a.m. – 4:45 p.m. EST, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. EST and working as late as 8:00 p.m. EST Monday to Friday.

If you are passionate about delivering top‑tier customer service in a fast‑paced environment with opportunities for growth and development, we encourage you to apply!

Job Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interacting through various channels such as Chat, Phone, E‑mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
• Work overtime as required.

Job Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1 year experience in a customer service support role required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint).
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time management skills.
• Ability to work independently under general supervision and collaboratively as part of a team in a fast‑paced environment.
• Independent, sound decision‑making and problem‑solving skills.
• If current employee with the company, must meet minimum performance expectations.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.

Additional Information

• Number of Openings Available: 20
• Worker Type: Employee
• Company: BCBST BlueCross BlueShield of Tennessee, Inc.

EEO and Hiring Policies

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.