Customer Service Team Lead

Cox Automotive Europe; Köln; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the automotive sector is seeking a Team Lead for Customer Care in Cologne. The successful candidate will manage a bilingual team, drive operational excellence, and ensure top-tier customer support. This hybrid position provides the opportunity to shape a key part of the customer experience in a fast-paced environment.

Leistungen

Hybrid working arrangement

Opportunity to build and lead a large team

Digitally-driven and innovative work environment

Collaborative and fast-paced atmosphere

Qualifikationen

• 3–5 years’ experience in customer care, including 1–2 years in leadership.
• Proven track record in B2B customer support, ideally in automotive sector.
• Fluent in German and English; additional languages are a plus.

Aufgaben

• Lead and coach a multilingual team in a high-volume service-driven environment.
• Manage KPIs, quality standards, and team performance.
• Resolve complex customer issues and handle claims escalations.

Kenntnisse

Communication

Coaching

People Management

Problem Solving

Tools

Zendesk

Salesforce Service Cloud

Jobbeschreibung

We're Hiring: Team Lead Customer Care (Hybrid Cologne)

Location: Hybrid, 2 days min in office

We looking for a Team Lead Customer Care to manage and inspire a team of Customer Care & Claims Specialists for the DACH region.

The Role

As Team Lead, you will oversee day-to-day operations, workforce planning, quality assurance, and continuous improvement. You’ll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey.

Key Responsibilities

• Lead and coach a multilingual team in a high-volume, service-driven environment
• Manage KPIs, quality standards, and team performance
• Resolve complex customer issues and handle claims escalations
• Optimize processes and support the onboarding and training of new team members
• Collaborate with cross-functional teams including logistics, sales, and finance
• Champion a customer-first culture and contribute to overall customer success strategy

Your Profile

• 3–5 years’ experience in customer care, including 1–2 years in a leadership role
• Strong communication, coaching, and people management skills
• Proven track record in B2B customer support, ideally in the automotive or tech-enabled sectors
• Comfortable working with tools like Zendesk, Salesforce Service Cloud, or similar platforms
• Fluent in German and English (additional European languages are a plus)

What’s On Offer

• Hybrid, min 2 days in the office
• Opportunity to build and lead a large team
• Be part of a digitally-driven, innovative business transforming the automotive wholesale space
• Collaborative and fast-paced environment

Interested in joining a team where customer excellence meets innovation?

Apply now or contact us directly to learn more about this exciting opportunity.

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  Management