Customer Service Specialist • German | Hybrid- Relocating to Dublin

TELUS Digital; Bochum; Hybrid; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An innovative company is looking for a German-speaking Customer Onboarding Specialist to enhance customer success through effective onboarding of HR software. This role involves guiding new customers via emails and video calls, ensuring satisfaction with expert product advice, and creating valuable training materials. Join a dynamic team that values technology and problem-solving, while contributing to digital transformation in HR. Enjoy a stable work environment with healthcare benefits from day one, and engage in community initiatives that foster teamwork and collaboration.

Leistungen

Stable, permanent employment

Healthcare benefits from Day 1

Community initiatives and team events

Qualifikationen

• Experience in customer-facing roles with a focus on customer success.
• Strong problem-solving skills and a customer-first mindset.

Aufgaben

• Guide new customers through onboarding via emails & video calls.
• Create training materials such as webinars and help center articles.
• Optimize processes and contribute to automation improvements.

Kenntnisse

Fluent German (C-level)

Customer Success Experience

Problem-Solving Skills

Proficiency in MS Office (Excel)

Tools

Zendesk

Gainsight

Jira

Jobbeschreibung

Location : Hybrid (Dublin office 3 days / week, WFH Monday & Friday)

Hours : 8:00 AM – 4:30 PM, Monday to Friday

About the Role

TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to assist new customers in implementing HR software. If you are passionate about technology, problem-solving, and customer success, this role is ideal for you.

Your Responsibilities :

• Guide new customers through onboarding via emails & video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.
• Create training materials such as webinars and help center articles.
• Optimize processes and contribute to automation improvements.

What You Need :

• Fluent German (C-level) and English (spoken & written).
• Experience in Customer Success or similar customer-facing roles.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For :

• Experience with B2B software, Zendesk, Gainsight, or Jira.
• Passion for digital transformation in HR.

Additional Benefits :

• Stable, permanent employment with regular training.
• Healthcare benefits from Day 1, including GP services & vision tests.
• Community initiatives: CSR projects & team engagement events.

Location: Customer Service Specialist • Bochum, North Rhine-Westphalia, Germany