Customer Service Specialist - France (m|f|d)

Your role and responsibilities

• Being the first point of contact to MiSUMi's customers
• Responsible for processing tasks such as quotation and order entry according to customers' requests, modifying existing orders, and communicating with customers via different media e.g., through email, phone, and ERP system to answer all upcoming customer inquiries
• Claim management
• Cooperating with other departments such as Sales, Logistics, Accounting, IT, or our Suppliers

Your profile

• Fluent written and spoken German; English and French are a must, any additional language is a plus
• Commercial education; Bachelor's Degree is a plus
• 1-3 years’ experience in the field of customer care operations or similar customer-related field
• Solid skills in the use of Microsoft Office applications and customer ordering management tools
• Multiskilled person with multitasking capabilities
• Exceptional communication skills towards team and cross departments

Why us?

Hybrid working: We offer you flexible working between digital work from home and a modern office in the center of Frankfurt (3 days remote / 2 days office). - FULLY REMOTE within the EU is possible.
Training & Development: We give our employees individual training opportunities to develop their skills. In addition, we offer an e-learning platform where you can access various modules from different subject areas at any time.
Jobticket / JobBike: You will receive a Jobticket from us. We also get our employees on bikes – select a JobBike and start cycling.
Health care: Your health is important to us. That's why you benefit from our regular check-ups and our health week with various workshops.
Gym: With us you can stay fit in our in-house gym, whether before work, during your lunch break, or after work.
Childcare: We support you in getting a place in the in-house kindergarten in St. Martin Tower (depending on availability).
Other benefits: We want our employees to feel comfortable. That's why we also offer other benefits, such as employee events, corporate benefits, or the restaurant in the St. Martin Tower.

Whether certain benefits apply to you depends on whether you work hybrid or fully remotely.

Your contact person

Mordehy Karminsky