Customer Service Specialist for EMEA Service Centers (m/f/x)

TN Germany; Chemnitz; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Kundenservice-Spezialisten für EMEA CADCAM-Servicezentren. In dieser Rolle sind Sie für die Unterstützung von Kundenanfragen verantwortlich und stellen sicher, dass diese zufrieden sind. Sie arbeiten eng mit einem kompetenten Team zusammen und profitieren von einem hybriden Arbeitsmodell sowie zahlreichen Vorteilen, darunter 30 Tage Urlaub und Weiterbildungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice und digitale Technologien haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Leistungen

30 Tage Urlaub

Teamfrühstück

Kostenlose Getränke und Obst

Job-Bike

Gesundheitsversicherung

Sprachkurse

Subventionierte Kinderbetreuung

Öffentlicher Nahverkehr

Teamevents

Qualifikationen

• Zahnmedizinischer Hintergrund oder verwandter akademischer Abschluss erforderlich.
• Erfahrung im Kundenservice, insbesondere im technischen Support.

Aufgaben

• Bereitstellung von 1st-Level-Support für zahnmedizinische Fachkräfte.
• Dokumentation aller Kundeninteraktionen im Ticketing-Tool.

Kenntnisse

Kundenorientierung

Technische Unterstützung

Erfahrung im Kundenservice

Fließend in Deutsch

Fließend in Englisch

Ausbildung

Zahnmedizinische Ausbildung

Zahntechniker

Tools

ERP-Systeme

CRM-Systeme

CAM-Datenbank

Ticketing-Tools

Jobbeschreibung

Customer Service Specialist for EMEA Service Centers (m/f/x), Chemnitz

Client: Straumann

Location: Chemnitz, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d603595b2caa

Job Views: 1

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Straumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have guided us through our proud history of pioneering innovations. We are currently looking for a Customer Service Specialist for EMEA CADCAM Service Centers to work as part of the CCS Global Support team.

The Customer Service Specialist for EMEA CADCAM Service Centers (m/f/x) is responsible for supporting customers in every inquiry that may surge during its usage. The role is to ensure customer satisfaction, provide expert technical assistance, handle internal workflows, and related tasks.

Responsibilities include:

1. Provide active and reactive 1st-level remote support to dental professionals regarding inquiries related to centralized production sites, usage, applications, connected solutions, and administrative topics.
2. Be the key contact for support topics related to 'centralized production sites', including data management and internal Straumann applications such as ERP, CRM, CAM database, and ticketing tools.
3. Troubleshoot issues, log, document, and record all customer interactions in the respective ticketing tool, ensuring support KPIs and CSAT are met.
4. Drive customer satisfaction through timely, thorough, and accurate responses.
5. Perform daily system checks, including CAM database, ticket tools, system usage, ordering, and connectivity with software.
6. Collaborate closely with the product core team, focusing on after-sales support and support journey.
7. Communicate with the 2nd level and project core team to ensure effective communication flow and continuous improvement.

Requirements:

1. Dental background, such as a dentist, dental technician, or related academic degree.
2. Experience in customer care activities, including support, service, or aftersales roles.
3. Experience with dental digital technology, such as CAD/CAM systems like 3Shape and Exocad.
4. Fluent in German and English; additional languages are an asset.
5. Strong customer focus and service skills.
6. Familiarity with technology and software.
7. Understanding of clinical workflows in dental practices and experience with SaaS or cloud-based products, CRM, and back-end systems is advantageous.

What we offer:

1. Short decision-making processes and a friendly, competent team of technology enthusiasts.
2. Modern office with a familiar working atmosphere.
3. Hybrid work model.
4. 30 days of vacation.
5. Opportunities for further training.
6. Benefits including team breakfast, free drinks and fruit, Job-Bike, health insurance, language courses, subsidized childcare, public transport, and team events.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.