Customer Service Specialist

AgileGrid Solutions; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health and wellness programs

Learning and development opportunities

Flexible working arrangements

Zusammenfassung

Kiepe Electric GmbH is seeking a Customer Service Specialist - Obsolescence to coordinate obsolescence cases and analyze their impact on fleet operations. You will work across customer service, engineering, and repair departments to ensure continuity and availability of fleets, while delivering data-driven recommendations for LCC, RAM, and economic assessments.

The role requires a degree in industrial engineering or related field, strong analytical and communication skills in German and English,

Qualifikationen

• Completed degree in industrial engineering, business administration with technical focus, or equivalent.
• Solid understanding of technical and economic principles relevant to railway systems.
• Experience in obsolescence management, lifecycle management, or technical sales is advantageous.

Aufgaben

• Serve as primary liaison between customer service, engineering, obsolescence management and repair/spare parts teams.
• Assess and coordinate obsolescence cases and evaluate technical and commercial implications.
• Analyze impact of component discontinuations on products, systems and vehicle fleets.
• Provide data for lifecycle cost (LCC), RAM and economic evaluations.
• Develop replacement parts, repair options, last-time-buy strategies or technical modifications to ensure fleet readiness.
• Prepare decision documents and customer-specific offers with actionable recommendations.
• Contribute to process improvements within Obsolescence Management.

Kenntnisse

German language

English language

MS Office

ERP systems

Analytical skills

Stakeholder communication

Ausbildung

Industrial engineering or technical business administration degree

Jobbeschreibung

About The Company

Kiepe Electric GmbH is a globally recognized technology enterprise specializing in electrical systems and components for rail-bound public transportation. The company designs, manufactures, and modernizes electrical equipment for trams, urban trains, subways, and regional railways. As a trusted partner to transit authorities, vehicle manufacturers, and other stakeholders in the public transportation sector, Kiepe Electric leverages extensive industry experience, technical expertise, and a strong commitment to quality to deliver reliable solutions in electric mobility. With a rich history and a presence in international markets, the company continues to innovate and uphold its reputation for excellence in the field of rail electrification.

Kiepe Electric GmbH is a globally recognized technology enterprise specializing in electrical systems and components for rail-bound public transportation. The company designs, manufactures, and modernizes electrical equipment for trams, urban trains, subways, and regional railways. As a trusted partner to transit authorities, vehicle manufacturers, and other stakeholders in the public transportation sector, Kiepe Electric leverages extensive industry experience, technical expertise, and a strong commitment to quality to deliver reliable solutions in electric mobility. With a rich history and a presence in international markets, the company continues to innovate and uphold its reputation for excellence in the field of rail electrification.

About The Role

The Customer Service Specialist - Obsolescence (m/w/d) position is a vital part of our Customer Service team, based at Kiepe Electric GmbH. This role involves acting as a central interface between customer service, engineering, obsolescence management, and the spare parts and repair departments. The successful candidate will be responsible for coordinating and evaluating obsolescence cases, analyzing the impact of component discontinuations on products, systems, vehicle fleets, and customer contracts. They will provide critical information for lifecycle cost (LCC), reliability, availability, maintainability (RAM), and economic assessments, ensuring the continuity and availability of fleet operations. Additionally, the role entails developing solutions for replacement parts, repairs, last-time-buy decisions, and technical issues to maintain optimal fleet availability. Preparing decision-making documents, creating customer-specific offers, and contributing to process improvements within Obsolescence Management are also key aspects of this position.

Qualifications

The ideal candidate will possess a completed degree in industrial engineering, business administration with a technical focus, or an equivalent qualification. A solid understanding of technical and economic principles, along with a keen interest in complex railway systems and components, is essential. Prior experience in obsolescence management, customer service, lifecycle management, or technical sales is advantageous. Basic knowledge of lifecycle cost analyses, RAM, or economic calculations will be beneficial. The candidate should demonstrate strong analytical skills, a structured and solution-oriented work approach, and the ability to translate technical information into economically viable and customer-centric solutions. Excellent communication skills, confidence in stakeholder interactions, and proficiency in German and English are required. Competence in MS Office applications and ERP systems is also necessary.

Responsibilities

• Serve as the primary liaison between customer service, engineering, obsolescence management, and repair/ spare parts departments to ensure smooth communication and coordination.


• Assess and coordinate obsolescence cases, evaluating their technical and commercial implications.


• Analyze the impact of component discontinuations on products, systems, vehicle fleets, and contractual obligations.


• Provide detailed information for lifecycle cost (LCC), reliability, availability, and maintainability (RAM), and economic evaluations.


• Develop and propose solutions such as alternative replacement parts, repair options, last-time-buy strategies, or technical modifications to ensure fleet operational readiness.


• Prepare comprehensive decision documents, customer-specific offers, and actionable recommendations based on technical and economic assessments.


• Contribute to the continuous improvement and development of processes within Obsolescence Management to enhance efficiency and effectiveness.

Benefits

At Kiepe Electric GmbH, we offer a dynamic and innovative work environment that fosters professional growth. Employees benefit from competitive compensation packages, comprehensive health and wellness programs, and opportunities for continuous learning and development. The company promotes a collaborative culture that values diversity, inclusion, and the pursuit of excellence. Additionally, employees have access to modern facilities, flexible working arrangements, and participation in cutting-edge projects that shape the future of electric mobility in public transportation.

Equal Opportunity

Kiepe Electric GmbH is committed to creating an inclusive workplace that values diversity and equal opportunity. We do not discriminate based on race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law. We believe that a diverse workforce enhances our ability to innovate and serve our global customer base effectively. We encourage applications from all qualified individuals who are motivated to contribute to our mission of advancing electric mobility solutions.