Customer Service Specialist

Bio-Rad Laboratories; Feldkirchen; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Service Specialist to enhance their Global Commercial Organisation in the EMEA region. This full-time role involves validating commercial agreements, maintaining a comprehensive database, and creating SOPs to optimize sales processes. The ideal candidate will possess a Master's degree and significant experience in sales, with strong analytical and organizational skills. Join a company that values its employees and fosters a collaborative environment, offering competitive benefits and opportunities for professional growth. This is your chance to make a meaningful impact in a leading life science organization.

Leistungen

30 days paid time-off

Vacation allowance

Learning and development opportunities

Life and accident insurance

Pension scheme

Meal allowances

Birthday vouchers

Regular team events

Flexible working time models

Remote work option

Qualifikationen

• Master's degree with 5 years of experience in management/sales/finance.
• 3-5 years in sales (back office), marketing, or business development.

Aufgaben

• Check validity of commercial agreements and maintain EMEA database.
• Support sales and customer service teams in preparing offers.

Kenntnisse

Problem-solving

Persuasion

Synthesis and analysis

Communication skills

Excel

SAP

Salesforce

Ausbildung

Master's degree in management/sales/finance

Tools

Excel

SAP

Salesforce

Jobbeschreibung

Overview

Bio-Rad is looking for a Customer Service Specialist (f,m,d) - based in Feldkirchen, Munich area to support our Global Commercial Organisation in the regions of EMEA.

How You’ll Make an Impact:

• Validity and conformity check of commercial agreements
• Further development and maintenance of the EMEA database with end customer contracts incl. budget reconciliation, information exchange for the sales team and consulting for the latter
• SOP creation for the EMEA sales organization to support the Bio-Rad guidelines, as well as the implementation, training and optimization of these SOPs
• Monthly review of all newly created long term commercial agreements in CE and EE
• Review and documentation of the results in the audit portal in accordance with SOX regulation
• Supporting the Sales and Customer Service teams in the preparation of commercial offers

What You Bring:

• Master's degree (B.A. + 5 years of professional experience) in management/sales/finance or at a business school, with specialization in data management and analysis
• 3 to 5 years of experience in sales (back office), preferably also experience in marketing and/or business development
• Ability to solve complex problems, persuasion, synthesis and analysis skills
• Rigorous/organized and structured
• Ability to work independently
• Confident with Excel, very good experience with SAP and Salesforce
• Good communication skills (verbal and written)
• Fluent in German and English

This position is full-time and unlimited to be covered.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. Bio-Rad is proud to offer a comprehensive compensation program to attract, motivate and retain qualified employees. In addition to a competitive 13 month salary our employees can assess their contribution to the company's success through annual performance reviews. Our benefits include 30 days of paid time-off as well as a vacation allowance, on top of extensive learning and development opportunities, life and accident insurance, a pension scheme, capital-forming benefits, meal allowances, birthday vouchers, and regular team events. Family-friendly trust-based working time models and the option to work remotely allow for maximum flexibility.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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