Customer Service Representative (w/m/d)

JR Germany; Mörfelden-Walldorf; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der eine Schlüsselrolle im Erfolg der Organisation spielt. In dieser Position sind Sie verantwortlich für die Bearbeitung von Kundenbestellungen und die Kommunikation mit internen Teams, um sicherzustellen, dass alle Anforderungen erfüllt werden. Sie werden in einem unterstützenden Umfeld arbeiten, das Wachstum und Entwicklung fördert, und haben die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Prozesse in Oracle ERP und Microsoft CRM verwalten.

Aufgaben

• Überprüfen und Bearbeiten von Kundenbestellungen in Oracle ERP.
• Kommunikation mit Kunden über Auftragsstatus und Preisupdates.

Kenntnisse

Kundenservice

Detailgenauigkeit

Deutsch

Englisch

Oracle ERP

Microsoft CRM

Tippen (70 WPM)

Tools

ESKER OCR

Oracle ERP

Microsoft CRM

Jobbeschreibung

Job Description

At Colder Products Company (CPC), we're on a mission to provide innovative solutions that redefine connections. Our commitment to quality and collaboration drives us to create products that make a difference in our customers' lives. Join our passionate team and be part of an organization that values creativity, teamwork, and integrity.

CPC is the leading provider of connectors for various industries. We focus exclusively on advancing connector technology, ensuring precision, quality, and reliability in every component we produce.

Our Culture

We believe our people are our greatest asset. We foster a culture of respect, collaboration, and high ethical standards, empowering everyone to share ideas and grow together.

Growth & Development

We are dedicated to your professional journey, providing mentorship and resources to help you develop your skills and advance your career.

Join Us

If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you! Are you ready to make an impact?

Summary

As a Customer Service Representative, you will play a pivotal role in shaping our organization's success. You will work closely with our teams to develop effective solutions aligned with CPC's strategic goals. This is an opportunity to grow, learn, and thrive in a supportive environment.

Reporting to the Customer Service and Fulfillment Supervisor, you will process customer purchase orders, credits, debits, RMAs, and related activities accurately and timely. You will communicate professionally with customers and internal teams regarding pricing updates, customer contracts, order statuses, and more.

Responsibilities

• Review incoming customer purchase orders for pricing, ship dates, addresses, valid CPC part numbers, and quantities.
• Process new and updated customer purchase orders in ESKER OCR and Oracle ERP System.
• Create and update customer quotes in Oracle ERP.
• Ensure accurate email contacts for order acknowledgments, packing slips, and invoices.
• Coordinate with CPC Specialist and Supply Chain for accurate shipping dates.
• Process credits, debits, and RMAs in Microsoft CRM and Oracle ERP.
• Record order entry complaints in CRM and follow through.
• Collaborate on process improvements with shared services.
• Manage multiple shared email inboxes.
• Partner with CPC Specialist to provide exceptional service.

Minimum Qualifications

• At least 2 years of customer service experience.
• Typing speed of minimum 70 WPM with 99% accuracy.
• Strong attention to detail.
• Proficiency in German and English.

Preferred Qualifications

• Over 5 years of customer service experience.
• 2+ years of Oracle experience.
• Travel less than 5%.

We are an equal-opportunity employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, genetic information, or other protected factors. Compensation includes a competitive salary with training and development opportunities.