Customer Service Representative (w/m/d)

ZipRecruiter; Düsseldorf; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Service Representative to join their innovative team. This role is crucial in shaping the organization's success by processing customer orders and providing exceptional service. You'll collaborate with various teams to ensure accurate communication and timely solutions, all while thriving in a supportive and growth-oriented environment. If you're passionate about customer service and ready to make a meaningful impact, this opportunity is perfect for you!

Leistungen

Training & Development opportunities

Competitive salary

Qualifikationen

• 2+ years of experience in customer service required.
• Proficiency in both German and English is essential.

Aufgaben

• Process customer purchase orders, credits, and debits accurately.
• Collaborate with teams to ensure timely communication with customers.

Kenntnisse

Customer Service

Attention to Detail

Typing (70 WPM, 99% accuracy)

Proficient in German

Proficient in English

Tools

Oracle ERP System

Microsoft CRM

ESKER

Jobbeschreibung

Job Description

At Colder Products Company (CPC), we're on a mission to provide innovative solutions that redefine connections. Our commitment to quality and collaboration drives us to create products that make a difference in our customers' lives. Join our passionate team and be part of an organization that values creativity, teamwork, and integrity.
CPC is the leading provider of connectors for an array of industries. We believe that the smallest components can have the biggest impact. That's why at CPC, we channel our resources exclusively towards advancing connector technology. With our focus solely on connectors, we're able to push boundaries and test the limits of innovation. This ensures that every component we produce is a testament to precision, quality, and reliability.
Our Culture
At CPC, we believe that our people are our greatest asset. We foster a culture of respect, collaboration, and high ethical standards, where everyone is empowered to share ideas and grow together.
Growth & Development
We're dedicated to your professional journey. Our team provides mentorship and resources to help you develop your skills and advance your career. Whether you're new to the industry or a seasoned professional, we welcome your unique perspective.
Join Us
If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you!
Are you ready to make an impact?
Summary
As a Customer Service Representative, you will play a pivotal role in shaping our organization's success. You will work closely with our dedicated teams to develop effective solutions that align with CPC's strategic goals. This is more than just a job; it's an opportunity to grow, learn, and thrive in a supportive environment.
Reporting to the Customer Service and Fulfillment Supervisor, the Customer Service Representative you will process customer purchase orders, credits, debits, return material authorizations and associated activities accurately and timely. This role will be responsible for communicating professionally and timely with customers and internal teams regarding yearly pricing updates, customer contracts, pricing corrections, minimum order quantities, custom product status, engineering orders, marketing orders and samples.
Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers

Qualifications

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• Proficient in German and English
• 5+ years of experience in customer service
• 2+ years of Oracle experience
• Travel: Less than 5%

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position.
Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of protected veteran status, genetic information, or any other factors prohibited by law.
Excellent competitive salary with Training & Development opportunities

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