Customer Service Representative - Trading

Phemex; Hövelhof; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Phemex is seeking a Customer Service Representative to provide exceptional support in the trading sector. This role demands a Bachelor's degree and experience within crypto exchanges, offering competitive pay and flexible remote work options. Join a friendly and collaborative team committed to customer satisfaction.

Leistungen

Competitive pay and benefits

Paid leaves and birthday gifts

Flexibility for remote work

Allowance for new MacBook

Qualifikationen

• Professional speaking, listening, reading and writing skills in English.
• At least one year of experience as a customer service agent in crypto exchanges.
• Must own a MacBook with at least an M1 chip for work.

Aufgaben

• Handle requests through tickets and online tools for customers.
• Provide accurate information using the appropriate customer service methods.
• Maintain records of customer interactions to ensure resolution.

Kenntnisse

Customer service

Empathy

Detail-oriented

Teamwork

Ausbildung

Bachelor's degree

Jobbeschreibung

Customer Service Representative - Trading

Customer Service Representative - Trading

Direct message the job poster from Phemex

1. Handle requests through tickets and other online tools for customers in English and other languages.

2. Provide accurate, valid and comprehensive information by using the right customer service methods/tools.

3. Provide proper solutions to customer issues within reasonable time limits.

4. Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.

5. Follow communication procedures, guidelines, and policies.

6. Ensure customer satisfaction and provide professional customer support.

7. Maintain a positive, empathetic, and professional attitude toward customers at all times.

8. Follow the shift arrangement based on the team needs. The current shift is UTC 09:00-18:00.

QUALIFICATIONS:

Must requirement:

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English.
• At least one year of CS Trading agent related working experience in the crypto exchanges.
• Own a Macbook bought within 6 months, or can purchase a new Macbook, to be paid back in installments within the next 6 months. This Macbook requires at least an M1 chip and can only be used for work.
• Working five days a week, and willing to be scheduled for working at weekends. Able to support the working shift between UTC 09:00-18:00 timeslot.

Moreover:

• Bilingual language skill is a plus;
• Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.
• With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude.
• Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus;
• Be able to support the night shift based on the team's needs.

We can provide:

• Competitive pay and benefits package, including paid leaves, birthday gift and so on.
• Collaborative and harmonious team environment.
• Flexibility for remote work. (Location is not limited but need be fixed)
• Allowance in installments for new MacBook for work for a few months.

Note:

• This is a self-employed role, providing service to the company, paid fully in USDT.
• When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.
• There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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