Customer Service Representative - State Farm Agent Team Member

Paul Gnall - State Farm Insurance Agent; Braunschweig; Vor Ort; EUR 36.000 - 41.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Opportunity for advancement

Training & development

Vision insurance

Zusammenfassung

Paul Gnall's Insurance Agency in Braunschweig, Niedersachsen, seeks a Customer Service Representative to be the primary contact for clients, aiding with insurance needs, processing policy changes, and supporting daily operations. You will build strong client relationships through knowledgeable, courteous, and efficient service aligned with State Farm’s commitment to satisfaction.

We look for customer-focused, empathetic team members with drive and sales-minded potential; internal growth

Qualifikationen

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Proficient with computers and common office software.
• Ability to handle sensitive and confidential information discreetly.
• Previous customer service experience preferred.
• Property and casualty license required or ability to obtain.
• Life and Health exam within 60 days of hire.

Aufgaben

• Greet and assist clients in person, over the phone, and via email with insurance inquiries and service requests.
• Process new policies, renewals, cancellations, and endorsements accurately and efficiently.
• Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.
• Resolve customer issues and complaints promptly and professionally, escalating complex matters to management.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Kenntnisse

Communication

Multitasking

Attention to detail

Computer skills

Ausbildung

Property and Casualty license or ability to obtain

Life and Health exam within 60 days of hire

Jobbeschreibung

Role Description

As a Customer Service Representative at Paul Gnall's Insurance Agency, you will be the primary point of contact for our valued clients. Your role is to provide exceptional service by assisting customers with their insurance needs, answering inquiries, processing policy changes, and supporting the agency’s daily operations. You will help build strong client relationships by delivering knowledgeable, courteous, and efficient service that aligns with State Farm’s commitment to customer satisfaction.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Bonus based on performance
• Dental insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Role Description

As a Customer Service Representative at Paul Gnall's Insurance Agency, you will be the primary point of contact for our valued clients. Your role is to provide exceptional service by assisting customers with their insurance needs, answering inquiries, processing policy changes, and supporting the agency’s daily operations. You will help build strong client relationships by delivering knowledgeable, courteous, and efficient service that aligns with State Farm’s commitment to customer satisfaction.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Greet and assist clients in person, over the phone, and via email with insurance inquiries and service requests.
• Process new policies, renewals, cancellations, and endorsements accurately and efficiently.
• Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.
• Resolve customer issues and complaints promptly and professionally, escalating complex matters to management.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• High school diploma or equivalent
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Proficiency with computers and common office software
• Ability to handle sensitive and confidential information with discretion.
• Previous customer service experience preferred.
• Must pass or have your property and casualty license
• Must pass your Life and Health exam within 60 of hire

Compensation $41,000.00 - $47,000.00 per year