Customer Service Representative – Remote

IronCladplus; Deutschland; Remote; EUR 28.000 - 35.000; Vollzeit

Zusammenfassung

A customer service company is seeking a Customer Service Representative to provide exceptional support remotely. Key responsibilities include responding to customer inquiries via various channels, resolving issues, and maintaining detailed records. Candidates should possess strong communication skills and a customer-first mindset. The company offers competitive pay, health benefits, and career growth opportunities.

Leistungen

Competitive pay with performance reviews

Health, dental, and vision insurance

Career growth opportunities and training

Qualifikationen

• 1+ years of experience in customer service, call center, or help desk roles.
• Strong ability to communicate effectively with customers.
• Experience with remote customer service is a plus.

Aufgaben

• Respond to customer inquiries via phone, email, chat, and Zoom.
• Resolve customer issues by identifying effective solutions.
• Maintain records of customer interactions using CRM systems.

Kenntnisse

Strong written and verbal communication skills

Problem-solving abilities

Empathy

Customer-first mindset

Ability to multitask

Proficiency with web-based platforms

Ausbildung

High school diploma or equivalent

Associate or Bachelor's degree (preferred)

Tools

CRM software

Ticketing systems

Jobbeschreibung

Job Description

Are you passionate about helping people and solving problems? We’re looking for a Customer Service Representative (CSR) to join our dynamic, fast-growing team. In this role, you’ll provide top-tier customer support across multiple channels—phone, email, and Zoom calls—delivering exceptional customer experiences every step of the way. This is a customer-focused position where strong communication skills, problem-solving abilities, and a positive attitude are essential. We welcome candidates from diverse backgrounds, including retail, hospitality, administrative support, and other client-facing roles.

This position is fully remote, allowing you to work from anywhere, giving you the flexibility and the opportunity to engage with a diverse clientele. By joining IronCladplus, you become part of a dedicated team that supports your professional growth and values your contributions to our collective success.

Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and Zoom call.
• Resolve product or service issues by clarifying the customer’s concern, determining the root cause, and identifying effective solutions.
• Maintain detailed records of customer interactions using CRM systems.
• Follow communication procedures, guidelines, and policies to ensure consistent service delivery.
• Provide feedback to management to improve processes, services, and the overall customer experience.
• Collaborate with cross-functional teams including Sales, Technical Support, and Logistics.
• Uphold customer satisfaction standards and meet or exceed service metrics.

Requirements

• High school diploma or equivalent (Associate or Bachelor's degree preferred).
• 1+ years of experience in customer service, call center, help desk, or a related role.
• Strong written and verbal communication skills.
• Proficiency with computers, web-based platforms, and customer service tools.
• Ability to multitask, stay organized, and adapt in a fast-paced environment.
• Empathy, patience, and a customer-first mindset.

Preferred Skills (Nice-to-Have)

• Experience with remote customer service or working from home.
• Bilingual (Spanish, French, Mandarin, etc.).
• Familiarity with CRM software and ticketing systems.
• Prior experience in client-facing roles.

Why Join Us

• Competitive pay with regular performance reviews.
• Health, dental, and vision insurance.
• Amazing retirement plan.
• Career growth opportunities and customer service training.
• Supportive, inclusive, and team-driven culture.