Customer Service Representative Order Processing & Spare Parts Management (m/f/x)

ARTS Holding SE; Hamburg; Vor Ort; EUR 64.000 - 68.000; Vollzeit

Zusammenfassung

A leading company in the aviation industry is seeking a Customer Service representative in Hamburg. The role involves managing customer inquiries, ensuring material availability, and maintaining high service quality. Candidates should possess a Bachelor's degree and relevant experience in logistics or customer service, with a strong command of English.

Leistungen

Optimum work-life balance

Attractive remuneration

Generous holiday offer

Global training programmes

Company pension plan

On-site catering

Employee car park

Qualifikationen

• Several years of professional experience in scheduling, customer service or logistics.
• Business fluent in English (at least C1); knowledge of German is an advantage.
• A valid, unrestricted work permit for the EU is mandatory.

Aufgaben

• Manage customer-specific open order books to ensure timely delivery.
• Provide high-quality responses to customer enquiries and increase satisfaction.
• Train and support customers in using e-commerce platforms.

Kenntnisse

Customer service

Logistics

Scheduling

Communication

SAP

E-commerce platforms

Ausbildung

Bachelor's degree in business administration, logistics or supply chain management

Tools

SAP

Google Workspace

Jobbeschreibung

Customer orientation meets process competence!
As a Customer Service at our customer Airbus Operations GmbH in Hamburg Fuhlsbüttel, you will be the central point of contact for international customer inquiries relating to spare parts and services. You will work proactively to ensure material availability, maintain customer relationships at a high level and contribute directly to improving service quality and delivery performance. Sounds like your strength? Then apply now – with your CV in English.

The gross annual salary is between € 64,000 and max. € 67,500, depending on qualifications. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU (not a student visa).

Job description

Tasks

• Manage customer-specific open order books to ensure timely delivery
• Handle quotations, orders and claims according to internal KPIs
• Provide high-quality responses to customer enquiries and increase satisfaction
• Maintain and improve customer records and service quality standards
• Support on-time delivery performance in coordination with internal teams
• Train and support customers in using e-commerce platforms
• Participate in cross-functional projects and team backups

Requirements

• Completed Bachelor's degree in business administration, logistics or supply chain management
• Several years of professional experience in scheduling, customer service or logistics
• Ideally knowledge of shipping logistics or the aviation industry
• Sound knowledge of SAP, experience with Google Workspace an advantage
• Business fluent in English (at least C1); knowledge of German an advantage
• A valid, unrestricted work permit for the European Union (no student visa) is mandatory
• CV in English required

Services

• Optimum work-life balance – perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)