Customer Service Representative (m/w/d)

ZipRecruiter; Frankfurt; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in the technology and internet services sector is seeking a Customer Service Representative in Frankfurt. This role involves supporting B2B clients, managing digital assets, and providing exceptional service in a hybrid work environment. Ideal candidates are fluent in English and German, possess strong communication skills, and thrive in fast-paced settings.

Leistungen

Comprehensive training and mentorship

Supportive team environment

Flexible hybrid work schedule

Qualifikationen

• Fluent in English and German.
• Experience in customer-centric roles is a plus.
• Ability to learn new technologies.

Aufgaben

• Respond promptly to client inquiries via chat, phone, and email.
• Troubleshoot and resolve inquiries related to domains and technical issues.
• Build client relationships and cater to their needs.

Kenntnisse

Effective communication skills

Critical thinking

Solution orientation

Attention to detail

Organizational skills

Tools

Microsoft Office

Jobbeschreibung

Job Description

Title: Customer Service Representative

Location: Wiesbaden/Frankfurt

Working Hours: Monday to Friday - 9am - 6pm

Work Arrangement: Hybrid - 3 days in the office

Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Customer Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Customer Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues, and providing clear guidance.

You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure. If you have experience in retail, hospitality & tourism, patient services, or restaurant industries, you understand what it takes to keep clients happy and satisfied in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and growth opportunities.

You bring drive, energy, and commitment to provide world-class service. We’re a company of helpful people making a difference in global business and local communities. We are passionate about service excellence, giving back, and continuous improvement. CSC is the business behind business. Learn more about DBS by visiting cscdbs.com, especially the Customer tab or Testimonials to understand our clients and their feedback. Our positions include competitive benefits and incentives.

Key Responsibilities:

1. Client Support: Respond promptly and accurately to client inquiries via chat, phone, and email.
2. Manage digital assets: Help clients manage domain names and digital assets to protect their brands.
3. Build client relationships: Understand and cater to each client's needs.
4. Issue resolution: Troubleshoot and resolve inquiries related to domains, DNS, certificates, billing, and technical issues.
5. Escalation management: Escalate unresolved issues timely.
6. Product knowledge: Develop in-depth understanding of our services and industry changes.
7. Team collaboration: Support other teams with client launches, projects, and troubleshooting as needed.
8. Performance: Aim to meet or exceed service metrics, including NPS scores.

Qualifications:

• Fluent in English and German.
• Experience in customer-centric roles or industries is a plus.
• Effective communication skills, both written and verbal.
• Critical thinking and solution orientation.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to learn new technologies.
• Ability to prioritize and work under pressure in a fast-paced environment.
• Attention to detail and organizational skills.
• Open and honest communication style.
• Bilingual skills are advantageous.

What We Offer:

• Comprehensive training and mentorship.
• Supportive team environment and leadership.
• Access to ongoing training resources.
• Flexible hybrid work schedule.
• Clear company vision and values centered on client service excellence.