Customer Service Representative M / F

Randstad; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A staffing solutions company in Berlin is looking for a Customer Service Representative. This role requires collaboration with various departments to resolve customer inquiries, manage orders, and support sales efforts. Candidates should possess strong analytical skills, excellent communication abilities, and a bachelor’s degree in relevant fields. Proficiency in English and experience with SAP are advantageous.

Qualifikationen

• Experience in a customer service role.
• Ability to manage customer expectations and communications.

Aufgaben

• Collaborate with customers and coordinate with Sales, Supply Chain, and Logistics.
• Manage a portfolio of customers and provide solutions for issues.
• Support the Sales team in prospecting and preparing quotations.

Kenntnisse

Customer-centric mindset

Stress resistance

Excellent verbal and written communication skills

Analytical and problem-solving skills

Team player

Proactive mindset

Flexibility

Ausbildung

Bachelor's degree in administration, commercial, or logistics fields

Tools

SAP

Jobbeschreibung

CUSTOMER SERVICE REPRESENTATIVE (Pommerloch)

We are looking to reinforce the Customer Service department of our client, playing a pivotal role within the company. As a Customer Service Representative, you will be the central point of contact for internal and external customers across one or more business units or customer groups.

You will work closely with Sales, Supply Chain, and Logistics to increase customer satisfaction by providing excellent service, proactive communication, solutions for questions and complaints, and maintaining a positive attitude.

This role offers daily new challenges and requires a high level of autonomy.

YOUR MISSION

• Collaborate with external and internal customers and coordinate with departments such as Sales, Supply Chain, and Logistics to resolve questions and complaints (including quotations, invoicing, master data, quality).
• Manage a portfolio of customers as the main contact point, report, and contribute to solutions for potential issues to ensure high customer satisfaction.
• Manage incoming customer orders: request and confirm delivery dates, keep track of customer expectations, inform customers about production, planning, and shipping status, consult with production plants about supply status, organize special logistics services such as consignment stocks, and provide necessary documentation (Technical, Safety, Export).
• Support the Sales team in prospecting new customers and identifying opportunities with existing customers: update customer master data, maintain price lists, and prepare quotations.

WHAT WE’RE LOOKING FOR

Above all, you should have a customer-centric mindset and embody the following key values:

• Accountability: taking responsibility and keeping promises
• Authenticity: being genuine in customer interactions
• Respect: actively listening and respecting customers’ time
• Optimism: focusing on solutions and using positive language
• Appreciation: showing customers how much their loyalty is valued
• Communication: communicating professionally and regularly with your client portfolio

Additional requirements include:

• Quick learner with a proactive mindset
• Stress resistance and excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize and work independently with attention to detail
• Team player and flexible
• Advanced level in English; proficiency in other European languages is highly valued
• Bachelor's degree in administration, commercial, or logistics fields
• Experience with SAP is a plus

For more information, call 00352-26952881 or send your CV to [e-mail]