Customer Service Representative - limited 2 years (8570)

Sasol; Hamburg; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Zusammenfassung

A leading company in the chemical and energy sector is seeking a Customer Service Specialist to support customer sales orders and enhance the customer experience. This role involves collaboration across various teams and managing customer inquiries, requiring strong communication skills and proficiency in German and English. Opportunities for career development and attractive social benefits are included.

Leistungen

Flexible working hours

Mobile working options

Health management support

Opportunities for further training

Attractive remuneration

Qualifikationen

• At least 5 years of experience in a similar customer service environment.
• Advanced knowledge of SAP and MS Office.
• Strong customer focus and excellent communication skills.

Aufgaben

• Ensure accurate capturing and execution of customer sales orders.
• Provide first-line support to customer inquiries.
• Enhance customer experience through excellent service.

Kenntnisse

Customer Service

Communication

Team Player

Intercultural Skills

Proficiency in German and English

Attention to Detail

Ausbildung

Commercial education

Tools

SAP

MS Office

Jobbeschreibung

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture, and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything. We invest in our employees at every stage of their career and offer development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Purpose of the Job

1. Ensure accurate and timely capturing and execution of customer sales orders.
2. Provide first-line support to customer inquiries and resolve customer queries promptly.
3. Enhance customer experience through excellent customer service.
4. Collaborate within Sasol (M&S Supply Chain, P&O, QM, and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.

Key Accountabilities

1. Receive, capture, and execute sales orders, including rebates, commissions, and sample orders in SAP, ensuring completeness according to Sasol's business processes and governance framework.
2. Monitor open orders, check documents, identify and resolve problems, and keep customers and internal teams informed of deviations.
3. Communicate actively with customers regarding SAP order status, including order confirmation, delivery confirmation, and delivery dates.
4. Investigate and resolve customer queries within set targets.
5. Execute consignment stock processes, including reconciliation and invoicing as applicable.
6. Issue pro forma invoices in coordination with M&S as applicable.
7. Follow up on payment reminders to customers in cooperation with relevant functions (M&S Finance, Supply Chain).
8. Manage Letters of Credit in cooperation with relevant functions as applicable.

Formal Education

• Commercial education required.

Working Experience

• At least 5 years of experience in a similar customer service environment.

Required Skills

• Advanced knowledge of SAP, MS Office, and information systems.
• Experience in customer service or inside sales with attention to detail.
• Good knowledge of chemical operations and products.
• Excellent communication and interpersonal skills with a strong customer focus.
• Team player with intercultural skills and ability to work across cultures and languages.
• Tolerance for stress and work pressure, with ability to manage multiple tasks simultaneously.
• Proficiency in German and English, both written and spoken; additional languages are an advantage.
• Ability to work independently and responsibly in a dynamic environment.

Additional Benefits

• Flexible working hours, mobile working options, and a 37.5-hour full-time workweek.
• Attractive remuneration with modern social benefits, including pension schemes.
• Opportunities for further training and career development at various levels.
• Health management support, including coaching, webinars, and personal advice.

Contact

If you have questions about the position or Sasol in Germany, Annika Bauer will be happy to assist you.

Email: Sasol Germany GmbH

Address: 20537 Hamburg

Sasol values diversity and equal opportunities. We welcome applications regardless of gender, ethnicity, religion, ideology, disabilities, age, or sexual identity.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: Years

Vacancy: 1