Customer Service Representative - German Speaker - Fully Remote in Portugal

Dila Recruitment; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading global travel and tourism brand is seeking a Customer Service Representative in Berlin. The role involves handling customer inquiries, providing support across various channels, and ensuring customer satisfaction while maintaining a professional and empathetic approach. This position offers a competitive salary, professional growth opportunities, and a collaborative work environment with unique travel perks.

Leistungen

Access to exclusive travel perks and discounts

Relocation support

Professional growth opportunities

Collaborative and supportive work environment

Qualifikationen

• Previous experience in customer service advantageous.
• Strong verbal and written communication skills are essential.
• Ability to learn new software and technologies.

Aufgaben

• Handle inquiries and requests across various channels.
• Foster relationships by providing prompt support.
• Collaborate with colleagues to achieve team objectives.

Kenntnisse

Customer Service

Communication

Problem Solving

Typing

Data Entry

Jobbeschreibung

Position : Customer Service Representative

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and longterm engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone email chat social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
• Organized detailoriented and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fastpaced or evolving support environment.

OFFER :

• Working schedule : Monday to Sunday 24 / 7 (Rotative Shifts)
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performancebased incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1