Customer Service Representative - German - Lisbon

Dila Recruitment; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global travel & tourism company is looking for a Customer Service Representative in Lisbon. In this role, you will handle customer interactions through phone, email, and chat, providing support and information. The ideal candidate is fluent in German and has at least one year of customer service experience. This full-time position offers competitive compensation and opportunities for professional growth.

Leistungen

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Paid flight and accommodation

Qualifikationen

• Minimum 1 year of previous customer service experience.
• Ability to handle technical inquiries and troubleshoot common issues.
• Willingness to learn and adapt in a fast-paced environment.

Aufgaben

• Handle customer interactions across various communication channels.
• Provide accurate information in response to customer inquiries.
• Assist with general questions and basic technical support.

Kenntnisse

Native/fluent in German (C2)

Fluent in English (minimum B2 level)

Strong verbal communication

Strong written communication

Effective problem-solving skills

Organized and detail-oriented

Ability to manage multiple tasks

Jobbeschreibung

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : on-site

Employment type : fixed-term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Native/fluent in German (C2), both verbal and written. Fluent in English (minimum B2 level).
• Minimum 1 year of previous customer service experience.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday, 5AM-10PM rotating shifts.

OFFER :

• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary with performance-based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• Paid flight and accommodation provided.
• And many more!

Key Skills :

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : 1 year

Vacancy : 1